Integration Specialist

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We are looking for our next Integration Specialist to manage integrations between MealSuite applications and vendor/supplier software. Working alongside Senior Product Managers and Product Owners, the Integration Specialist will collect product data and specifications, conduct user acceptance tests, coordinate expectations with stakeholders, align integration requirements with business goals, and support the improvement and development of product features.  

A day in the life as an Integration Specialist: 

• Define and execute project plans for new integrations, including UAT plans 
• Develop and communicate workflow & setup recommendations to partners/vendors and internal stakeholders
• Cultivate and maintain positive relationships with vendors and food suppliers; act as the primary point of contact for vendors, ensuring effective communication and collaboration throughout the integration process
• Analyze specifications documents supplied by partners/vendors and write requirements that align the vendor’s data with the supply chain features within MealSuite’s Procurement Suite
• Investigate, troubleshoot, document, and escalate reported defects 
• Monitor user suggestions and concerns regarding various interfaces; explore improvement opportunities with Product SMEs and design solutions
• Draft and maintain internal and external-facing documentation on vendor and nutritional integrations, in collaboration with Product and Customer Success teams  
• Prepare, test, and document connection channels (eg. VPN, Web Services, SFTP, etc.) between food suppliers and MealSuite 
• Provide training to internal departments on new integrations and associated product features
• Attend scrum ceremonies and collaborate with Squad team members to provide support as needed 
• Collaborate with the Supply Chain Product Owner to plan sprints, prioritize road map items, remove blockers, and draft and review user stories and acceptance criteria around supplier integrations

 In the first year, you’ll be successful at reaching these milestones: 

• Autonomously lead integration projects ensuring that all required data is being supplied by the partner/vendor
• Develop a structured communication plan to ensure partners are informed and engaged throughout the integration process and after
• Ensure roadmap alignment with the Supply Chain Product Owner, stakeholders, and engineering team
• Become a SME not only in Supply Chain and Global Data Synchronization Network (GDSN) integrations, but also in MealSuite to understand the impact data and data quality has on the features our customers depend on
• Independently lead and refine User Acceptance Testing (UAT) processes, ensuring thorough testing and validation of integrations with partners/vendors
• Implement best practices to streamline UAT, reducing time-to-market for new integrations
• Actively contribute innovative ideas to enhance the integration roadmap
• Collaborate with the Supply Chain Product Owner and engineering team to align roadmap features with the latest industry trends and customer demands

If the below describe your knowledge, experience and character, this role could be for you:  

• I have strong knowledge of software integrations, specifically with food supply chain and GDSN  
• I gained my knowledge through a BA/BSc in a technical field, 3 years of direct experience in a similar role, or a combination of both 
• I have experience with Electronic Data Interchange (EDI) standards and transmission protocols 
• I have knowledge and experience with the Global Data Synchronization Network (GDSN) 
• I’m exceptional at project planning / project management 
• I am inherently analytical and can translate business cases for audiences of varying technical ability  
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA 
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate 
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 
• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. 
• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 

• We take care of our employees too! Here are just a few of the great things we offer: 

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. 
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid parental leave, and an on-site gym.  
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.  
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.  
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. 

This role will require you to work in our office located at 5001 Lyndon B Johnson Fwy, Dallas, TX, up to 2 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options! 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com.