What are the responsibilities and job description for the Manager, Customer Success position at Measured?
Who We Are
Measured helps DTC brands grow by identifying media’s incremental contribution to business outcomes and providing a single source of truth for media investment decisions. The Measured Intelligence Suite is easy to use, enterprise-grade software that delivers automated incrementality experiments for every marketing channel and cross-channel source of truth reporting. Measured experiments are powered by a marketing data warehouse that was purpose built for analytics, providing a privacy-compliant place to store, manage and utilize valuable marketing data from across the business. Measured is a 100% remote-first company with employees located all around the world
Responsibilities
- Support day to day client relationship working directly with client project owner for Measured brands
- Develop a strong relationship with clients based on value add, expertise and being a trusted partner
- Manage day to day delivery across key stakeholders for Measured products and services
- Generate and provide support for client marketing performance reviews
- Support the design and interpretation of in-market experiments across addressable media channels
- Provide optimization insights and budget recommendations to turn insights into client value
- Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials etc.
Qualifications
- 3 years of experience with client services management
- Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics a major plus
- Familiarity with ad-tech and martech platforms, for example vendor platforms (GA, Facebook, etc.), Google Analytics, and other 3rd-party tools.
- Demonstrated experience in working with clients on engagements focused on media or marketing measurement
- Excellent written and verbal communication skills including advanced Excel and PowerPoint skills
- Minimum BA/BS or equivalent
No recruiters, applicants only.
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