Deputy Tax Collector

Follow Your Calling, Find Your Career

The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. The Office of the Tax Collector is committed to providing a positive taxpayer experience by educating, assisting, and serving more than 1 million county and municipal residents. Our tax collections employees are trained in the latest collections policies and procedures to ensure consistency and compliance in collections. We are a team dedicated to serving the community with integrity and respect. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County and help us provide a community of pride and choice for people to live, learn, work, and recreate.

POSITION SUMMARY

This position, under general supervision, is responsible for collecting property tax levies for assigned municipalities, special districts, and the county through the enforcement of applicable statutes as identified in the Revenue Laws of North Carolina.

ESSENTIAL FUNCTIONS

• Enforce payment of delinquent taxes, whether individual or business-related, by means of garnishments, levies, debt set-offs, seizures, consults with lien holders, payment arrangements, and field visits.
• Approve and/or deny payments on bills under legal status.
• Research taxpayer bills and accounts for tax history pertaining to business property, personal property, business taxes and real estate.
• Regularly updated case notes to document interactions with taxpayers and others associated with collecting the debt.
• Provide timely and efficient customer service.
• Establish documentation on each account and bill as needed, flag cases appropriately in the system to ensure correct coding and proper collection activities.
• Prepare, complete, and analyze reports as needed to determine collection actions needed.
• Receive and receipt payments collected in the field, adhering to the County and departmental money handling policies.
• Perform quality assurance and/or testing on departmental mailings, information system enhancements, websites and other communication tools.
• Achieve or surpass all collection goals.

MINIMUM QUALIFICATIONS

Experience: Minimum of two years of Collection and/or Accounting experience

Education: Associate degree in a related field

Combination of relevant education and relevant experience accepted? Yes

LICENSES AND CERTIFICATIONS

• May require a valid North Carolina or South Carolina Driver’s License.
• Must obtain and maintain a valid Mecklenburg County Operator’s Permit.
• Annual Motor Vehicle Record (MVR) check required.
• Must obtain Deputy Tax Collector Certification within three years of hire.

PREFERRED QUALIFICATIONS

Experience researching and enforcing collection methods

COMPUTER SKILLS

• Intermediate proficiency in various applicable computer programs including Microsoft Office Suite.
• Ability to learn and efficiently utilize proprietary tax, imaging, and other software utilized for the job.

REASONABLE ACCOMMODATIONS STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

DISCLAIMER STATEMENT

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Job Type: Full-time

Pay: $56,500.00 - $63,500.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Pet insurance
• Prescription drug insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person