Description
Join the team shaping the future of healthcare! MedBridge is a dynamic software company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Sales team is growing and looking for an enthusiastic Director, Revenue Operations to join us!
The U.S. Healthcare industry is going through a transformation. Patients want access to better healthcare tools and experiences and healthcare systems are stretched beyond capacity and adapting to the new normal after the pandemic. In this role you'll be working on the teams that are being tasked with solving these problems.
The Revenue Operations leader plays a crucial role in the overall success of the Go-To-Market organization. It is the role of the Director, Revenue Operations to serve as the strategic translator between business requirements and system design to ensure a scalable sales and growth engine. The role is responsible for ensuring the CRM and associated tools are positioned to optimally support sellers, sales and marketing leaders, and other organizational stakeholders.
Why work at MedBridge?
- We are mission driven. We are not just in it for the money. We believe continuing education improves the lives of both medical professionals and the patients they care for.
- We create award-winning products. In 2021 alone, we’ve won American “Stevie” Awards for Best Professional Education App and the 2021 MedTech: Digital Health Innovations award.
- We’re a fast-growing company where you’ll have opportunities to develop your career. We were named one of the Top 100 Fastest Growing Companies by the Puget Sound Business Journal (PSBJ) as well as an Inc. 5,000 Fastest-Growth Company for 2021.
- You’ll make an impact here. Even as we grow, our individual teams remain small and dynamic, meaning the work of every individual matters.
- Our customers love MedBridge! We have nearly 100% client retention rate and are continuing that work in 2022 and beyond.
Responsibilities:
- Lead the business process, workflow design and documentation with key leaders across all commercial functions.
- Design intake processes for how functions request services and engage with the Revenue Operations team.
- Partner with Lead Salesforce architect to prioritize project workloads and ensure each build can happen successfully.
- Partner with Marketing to modernize the lead flow processes and reporting requirements
- Partner with Sales to establish a forecasting framework and rebuild the sales workflow so every seller can be effective and pipeline can be clearly tracked. Develop, document, and enable an effective process that drive better performance
- Establish the metrics and visibility to understand the entire customer lifecycle, from lead generation through deal close and account development
Qualifications:
- 5 years of Sales, Marketing, or Revenue Operations experience in B2B and preferably a SaaS company.
- Deep experience with CRM (Salesforce) and other commonly used sales and marketing tech stack products (Hubspot, Partdot, Salesloft, ZoomInfo, Gainsight etc.)
- Experience with BI tools such as Tableau or PowerBI
- Proven experience designing templates and handling documentation for business requirements
- Must have the ability to understand the business and sales/marketing process.
- Ability to clearly communicate complex information to cross-functional leaders and executives
- Scalability-minded with an eye for process and a drive for continuous improvement
- Demonstration of effective listening, communication,and problem solving skills (written and verbal)
Our Culture:
- Passion. We love what we do and we find inspiration in our passion for improving patient care with innovative products.
- Collaboration. We seek and welcome feedback from colleagues, clinicians, and patients, knowing that collaboration leads to greater success.
- Resourcefulness. We’re continuously iterating and optimizing for long-term success and efficiency. We think of creative ways to solve the problem at hand.
- Quality. Quality in our work is of utmost importance; we hold ourselves and our teammates to higher standards because the quality of our work directly impacts lives.
- Customer-centric. Our success and continued growth are driven by products customers love.
- Personal health and wellness. MedBridge contributes generously to medical, dental, and vision benefits. We provide paid sick time, vacation time, parental leave, and personal days, and we offer a 401(k) with a company match.
- Personal growth. We offer an annual stipend plus two days of paid time off for you to attend the professional development course of your choice.
We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at MedBridge.
Now it’s your turn. If you liked what you’ve read and think MedBridge would be a great career choice for you, apply now and our Recruiting team will quickly follow up with you.