What are the responsibilities and job description for the Regional Workforce Manager position at Medcerts?
MedCerts is a leading provider of online certification and career training for those seeking entry into the fields of healthcare and information technology. Our mission it to get more people to work, sooner. We build ways for people to identify a new career pathway, gain nationally recognized certifications, and get employed. We pursue non-traditional approaches to learning and job placement. The end result is access to high quality, in-demand careers for everyone.
The Regional Workforce Manager is a key player in achieving business objectives within the Workforce Development practice area. This role is responsible for establishing new partnerships within the Federal/State/Local workforce markets; to develop and maintain relationships with the American Job Centers; and establish relationships with other federal funding partners providing training programs for participants. The role is responsible for managing multiple relationships and partnerships across a given geographic regions. This includes providing a high level of client and customer support while managing all aspects of program and issues and tasks. The individual will work closely with the Workforce Development management team to ensure geographic growth. Close collaboration with the workforce team and other members of the education pathway is integral to the success of the position.
ESSENTIAL FUNCTIONS
• Ability to think critically and thoroughly research and identify opportunities for expansion and growth
• Remain up to date on trends in workforce development and evolving areas within the field
• Pursue new and potential clients through calls, email and setting up informational meetings
• Prepare a wide range of materials required for client presentations and meetings.
• Strong communication skills including ability to tell a story and include facts, data and humor as appropriate
• Assist clients when it comes to questions regarding training products
• Manage client’s information and support requests
• Tracks operational activities across clients and projects
• Develops and delivers performance and status reports internally and externally
• Thoroughly review data and perform analysis in determining where opportunities exist and establish a strategy to pursue
• Ability to follow a predefined system, yet flexible to adapt to an ever-changing industry environment
• Ability to work independently, with sense of urgency
• Ability to communicate with students/Case Managers/Directors effectively through multiple communication channels
• Ability to analyze situations, to conduct student investigations, to seek clarifications and think creatively to generate solutions
• Ability to multi-task and support multiple projects at the same time
GENERAL DUTIES AND RESPONSIBILITIES
• Meet or exceed monthly, quarterly and annual enrollment quota
• Manage relationship with non-profit and for-profit community-based organizations
• Assist with identifying potential local, state, and federal funding sources
• Ability to learn and understand the difference of each state and regions WIOA rules, regulations and requirements
• Serve as the primary point of contact, maintaining relationships with case manager and directors
• Responsible for understanding and discussing the funding options that are available for potential students
• Develop and maintain partnerships with referral groups and organizations
• Follow-up on all case managers for training approval forms
• Provide prompt follow up with incoming leads
• Responsible for making 40 - 50 outbound calls a day on leads and follow up calls
• Obtain expert product knowledge in all MedCerts educational courses and programs
• Provide friendly customer service to all contacts
• Generate and provide a successful pipeline of workforce connections
• Additional responsibilities may be added as deemed necessary by management
REQUIRED SKILLS
• Creative problem-solving ability and results-orientation.
• Commitment to exceptional client service and ability to lead confidently.
• Dedication to accomplishing goals and challenges presented by clients and management.
• Ability to interact with various levels of management and clients.
• Flexible, self-starter possessing intellectual curiosity.
• Ability to move multiple projects forward within a specific timeline and budget while working at a detailed level.
• Strong analytical and financial data analysis skills.
• Attention to detail and ability to work with large data sets while ensuring accurate results.
• Able to follow, critically evaluate, and improve upon current processes.
• Ability to recognize issues and identify solutions.
• Excellent oral presentation and written communication skills.
• Solid organizational and time management skills.
• Demonstrated expertise in all MS Office products
• Sales Force experience