Job Posting for Call Center Representative at MEDEVOLVE INC
Job Details
Job Location: 1115 WEST 3RD ST - LITTLE ROCK, AR
Position Type: Full Time
Salary Range: Undisclosed
Description
Job Description: POSITION SUMMARY Under the supervision of the Vice President of Client Services, the Outbound Call Center Representative performs a wide variety of insurance billing duties in support of RCM services. As an integral part of our RCM team the position serves in a cross-functional, fast-paced environment in order to meet performance and quality assurance benchmarks. Essential duties include various aspects of patient collections.
Responsibilities:
Handling collections on unpaid patient account balances.
Answering patients billing questions.
Phone triage & return patient phone calls.
Follow client protocols for patient collection.
Keep current on informational changes in billing/collection procedures
3-5 years of relevant experience OR degree from an accredited college
Excellent communication skills
Ability to deal with a number of tasks simultaneously
Strong attention to detail
Basic or intermediate computer skills
Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services skills.
Must be highly flexible; able to accommodate changing needs of the department. Must be a self-starter, motivated and have the ability to multi-task.
Training and/or experience with computer data entry.
Knowledge of medical terminology, desired.
Ability to understand and follow instructions.
Hourly Wage Estimation for Call Center Representative in LITTLE ROCK, AR
$18.63 to $25.87
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