Expeditor

Job Title : Hannaford to Go - Expeditor Department : Hannaford To Go Reports To : Assistant Store Manager Numbers and Titles of Associates Supervised :

Qualifications : Effective communication and customer service skills. Must meet minimum age requirements to perform specific job functions (18 years of age).

Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. Demonstrated ability to perform the technical requirements for Hannaford to Go Service.

Essential Job Functions :

• Promote customer goodwill by providing high standards in customer service.
• Review customer orders for potential errors, questions, or notes.
• Review all orders for accuracy and quality to ensure customer satisfaction.
• Communicate order information and changes to customers via email, phone, and direct conversation.
• Seek store leadership assistance when needed for customer service or to address operational concerns.
• Assist customers picking up orders at designated pickup location.
• Handle cash pickups and change orders as requested, and log as required.
• Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale alcoholic beverages.
• Provide customers and associates with refunds, over-rings and other transactions requiring approvals or overrides.
• Ensure all customers' orders are shopped on time and available when customers arrive. Any potential delays in service should be promptly shared with HTG Leadership and / or store leadership.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Duties and Responsibilities :

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance always and follow company personal appearance policy.
• Treat all associates with fairness, dignity, and respect.
• Assist in special projects and perform other functions as assigned by supervisor.
• Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed.

Keep work area free from debris and safety hazards.

• Bag or package merchandise according to established company policies and procedures and store in designated area for customer pick up.

Last updated : 2024-11-20