Customer Service Representative
Job Posting for Customer Service Representative at Medical AR Management Services, LLC
Position Summary: The Patient Account Representative is responsible for answering the majority of inbound calls to MedAR, primarily from patients, adhering to company policies by obtaining patient information and determining eligibility.
$16 an hour
Job Duties
- Professionally represent client as client billing office
- Promptly answer all incoming calls and strive for minimal hold times
- Obtain information by answering telephone calls, interviewing patient, verifying information
- Determine eligibility by comparing patient information to requirements
- Explain procedures, answer questions, provide information
- Assist patients with general information, requests, and concerns
- Identify and properly navigate incoming phone calls to the correct department or person, as needed
- Recognize need for escalation and involve appropriate parties
- Take detailed and accurate messages and deliver to appropriate party in a timely manner
- Handle multiple calls and requests while simultaneously working
- Behave professionally as well as sympathetically to the unique perspective of our clientele
- Demonstrate a caring attitude while calmly speaking with caller
- De-escalates calls from upset or irate customers to resolve problems
- Work and resolve bad address and assigned reports
- Assist and respond to reports in a professional manner
- Complete assigned tasks in a competent and timely manner
- Comply with state/federal regulations and adhere to HIPAA and PHI guidelines
- Perform other duties as assigned to meet business needs
Required Knowledge, Skills, and Abilities
- Bilingual English/Spanish is preferred but not required
- 1 years of experience in a call center environment
- High School Diploma or equivalent
- Strong attention to detail
Salary.com Estimation for Customer Service Representative in Houston, TX
$30,166 to $37,859
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Job openings at Medical AR Management Services, LLC
Medical AR Management Services, LLC
Houston, TX
Full Time
Medical AR Management Services, LLC
Houston, TX
Full Time
Medical AR Management Services, LLC
Houston, TX
Full Time
Medical AR Management Services, LLC
Houston, TX
Full Time
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