Job Posting for Customer Service / Dispatcher at Medical Imaging Systems
Dispatcher- Responsible for monitoring routes, updating call logs, and recording call information. Manage incoming orders for medical equipment, dispatch drivers for delivery, and pickup of equipment.
Responsibilities includes:
Communication: Dispatchers are responsible for receiving incoming calls, emails, or other forms of communication from customers, vendors, or field personnel. They must effectively listen to the needs or concerns of the caller and provide timely and appropriate responses
Coordination: Dispatchers coordinate the deployment of resources, such as, equipment, or personnel, to fulfill service requests or respond to emergencies. They assess the urgency of each situation and prioritize tasks accordingly
Scheduling: Dispatchers schedule appointments, deliveries, or service calls based on availability of resources and customer requirements. They must maintain accurate records of appointments and update schedules as needed
Documentation: Dispatchers maintain detailed records of all communication, transactions, and activities, including service requests, dispatch instructions, and updates on job status. Accurate documentation is essential for tracking progress, resolving disputes, and generating reports
Customer service: Dispatchers serve as the primary point of contact for customers or vendors, providing assistance, answering questions, and addressing concerns in a professional and courteous manner. They strive to ensure customer satisfaction and maintain positive relationships
Multitasking: Dispatchers often handle multiple tasks simultaneously, such as answering phone calls, dispatching, and updating records. They must be able to prioritize tasks effectively and manage their time efficiently
Technical proficiency: Dispatchers must be able to use specialized software, communication systems, or equipment to perform their duties. They should be comfortable with technology and willing to learn new tools or applications as needed
Teamwork: Dispatchers collaborate closely with other team members, including technicians, supervisors, and administrative staff, to ensure smooth operations and efficient service delivery. Effective communication and collaboration are essential for success in this role
Requirements and skills:
Excellent written and verbal communication skills
Strong computer skills and knowledge of MS Office
Ability to multi-task and work in a fast-paced environment
Strong customer service skills
Strong organization skills
High attention to detail
Ability to take initiative and get things done in a timely manner
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