Research Analyst - Medical Management Performance

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

Summary: 

The Research Analyst - Medical Management Performance is responsible for driving consistency in the measurement, tracking, and analytics related to provider & clinical experience. The analyst would consult with business stakeholders to identify the business requirements for any project reporting needs, collaborate with Informatics to obtain the necessary data, conduct detailed analyses, and review actionable insights with leadership to support business decision-making. 

This position is within the Medical Management Performance team and supports the Provider Experience & Clinical Care Transformation (CCT) leadership teams. 

Major Responsibilities of this Position Include:

·       Define & refine the quantitative and qualitative measurement methodology and approach for both Provider Experience & CCT

·       Work directly with Informatics, BTS, and cross-functional business teams (e.g., HVO, Government Markets, Sales/Marketing, Actuary, etc) to translate clinical & business needs into data & actionable analytics

·       Captures, develops, and documents business requirements to optimize the Provider Experience & CCT analytics

·       Support the continuous development, maintenance, and refinement of the Provider Experience dashboard

·       Analyze provider feedback & data from a variety of internal & external sources to understand root causes of provider satisfaction & pain points as well as identify opportunities within the clinical care space

·       Identify trends that impact provider behavior & experience and provide recommendations on how to share Provider Experience strategy and delivery

·       Track clinical & operational functional metrics to provide feedback and business insights/recommendations to enhance the provider & member experience

·       Continuously conduct in-depth review and analysis of provider data across the journey spectrum to surface impacts, trends, and opportunities

·       Communicate regularly with internal and external stakeholders. 

·       Skilled in presenting to internal stakeholders, summarizing performance results and analytic findings. Ability to communicate with external partners.

·       Analyze data and distill into business insights through story telling for leadership review, consumption, and decision-making

·       Managing project timelines, monitoring outcomes, evaluating results, summarizing findings, and ensuring data integrity.

·       Ensure sound analytical methods.

·       Other duties as required.

Knowledge, Skills, and Abilities Required

•       1-3 years’ experience in the area of analytics and healthcare

•       Bachelor’s Degree required in related field, Masters preferred

•       Proven experience in Microsoft Excel (e.g., VLOOKUP's, pivots, formulas) and PowerPoint 

•       Proven experience with data analysis and linkage of multiple data sets

•       Experience with SQL and Tableau

•       Experience with data visualization measurement tools and survey design

•       Working knowledge of database frameworks, operational metrics design, and data production lifecycles

•       Proven ability to apply quantitative and/or qualitative research and data analysis techniques to improve operational processes

•       Ability to interact with business and data management functions and translate between business requirements and data management/measurement capabilities

•       Development of keen business insights rooted in an analytic approach

•       Strong problem-solving skills

•       Excellent communication skills, both written and verbal

Works independently with minimal guidance