What are the responsibilities and job description for the Community Outreach Liason position at MedicalAssociatesPlusinAugusta.?
GENERAL SUMMARY OF DUTIES: Support mission and goal achievement, organizational quality and the patient-centered medical home philosophy. Incorporate core organizational values of quality, respect, integrity, partnership, and compassion in all activities and decisions. Perform community outreach and marketing to increase Medical Associates Plus' (MAP) effectiveness in responding to the health care access needs of persons living in the MAP target area. Increase the number of area residents who have access to primary and preventive health care services by identifying those eligible for publicly-sponsored insurance programs and other social services and assisting persons identified to navigate the enrollment process to secure needed services. Ensure that newly enrolled members of publicly-funded insurance programs understand how their insurance plan works and have a functional relationship with an appropriate MAP primary care provider. Protect the dignity, privacy, and confidentiality of patients and their families, as well as co-workers and others.
ESSENTIAL RESPONSIBILITIES:
Serve as a central resource for community questions and referrals for both consumers and providers, building relationships with community resources, public health, schools, churches, and other social service organizations to identify, refer and develop resources that remove consumer barriers to accessing needed health and social services;
Identify individuals who are eligible to receive health services through direct outreach activities and through reports/referrals from community partners, churches, schools, and others;
Inform eligible consumers of MAP services and assist identified persons in accessing needed care that facilitates individual and family health, care coordination, continuity of care, and case management;
Assist eligible clients to apply for publically sponsored health care insurance plans, providing necessary follow-up, tracking and data collection to assure continuous enrollment;
Develop and maintain a tracking and follow-up system for Medicaid and other social service applications to ensure that all aspects of the process, from application through post-enrollment, have been completed and that the client is able to receive appropriate services;
Maintain statistics/data on contacts; identify needs, problems and service gaps. Track and tabulate contacts, application submission and post-enrollment follow-up;
Initiate post-enrollment support activities with Medicaid eligible clients, completing and recording the information required for monthly CHC reports; Attend appropriate community or networking meetings to facilitate outreach and gathering of information to increase consumer access to a permanent medical home;
Work with local schools, churches, community partners, and key employers to train, coordinate and problem-solve so they can make appropriate referrals to MAP or appropriately support enrollment in or use of services through the various program;
Develop, with input from the COO, educational flyers/handouts to distribute through local community-based groups;
Participate in community coalitions and related committees convened to increase use of primary healthcare resources;
Support and contribute to effective safety and risk management efforts by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention, and identifying and reporting potential liabilities;
Other related duties as assigned that support organizational goals and objectives and patient centered care.
EDUCATION:
EXPERIENCE, KNOWLEDGE and SKILLS:
ESSENTIAL RESPONSIBILITIES:
EDUCATION:
- High School Diploma; Associates Degree preferred and at least two years of work related experience in social services or medical field
EXPERIENCE, KNOWLEDGE and SKILLS:
- Ability to work under pressure.
- Comprehensive knowledge of all available services provided at Medical Associates Plus, community resources, intake and evaluation process.
- Communicating effectively in both written and verbal form.
- Manage time and deal with multiple priorities, problem solve, exercise sound judgment, collect data, maintain confidentiality, listen well, maintain records and data, use computer and various programs to effectively communicate as necessary.
- Individual needs to be compassionate, competent, and assume professional accountability for interactions with consumers, public and staff. In addition, they should be able to function in a team environment, have good work ethics, and a mature understanding of cultural diversity.
- Minimum two years working in a primary care clinic, community or school based social service position. Work as a community health outreach worker and Medicaid enrollment specialist highly desirable.
- Personal commitment to the organization's mission, vision and core values
- Personal commitment to the Patient-Center Medical Home philosophy
- Ability to pass a pre-employment background test.
- Dependable motorized transportation, valid driver's license and proof of auto insurance
- Demonstrated positive interactions with the public, patients, children, and positive interpersonal relations in dealing with fellow employees, and supervisors, so that productivity and positive employee relations are maximized.
- To assist clients in applying for appropriate health care coverage plans, providing necessary follow-up, tracking and data collection.
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