Client Success Manager

The Opportunity:

As a Client Success Manager on our Client Services team, you will be focused on managing and developing an assigned portfolio of existing accounts to achieve revenue targets and ensure client satisfaction. This role will be responsible for designing and implementing strategic plans for account growth while managing the day-to-day operations of their client portfolio.   

Responsibilities:

• Develop and implement strategic plans to manage and grow your assigned accounts
• Responsible for meeting and/or exceeding revenue targets for your client portfolio
• Stay educated and maintain knowledge and understanding of market trends, as well as competitors within your industry and client portfolio to capture market share
• Engage our clients to uncover their objectives and needs, aligning our services where opportunities exist
• Work collaboratively with internal business partners to deliver solutions and drive revenue
• Ensure client retention by building strong, trusting relationships supported by accountability to coverage commitments
• Responsible for all activities related to vetting and onboarding of our providers from provider presentations to credentialing and contracting
• Proactively identify critical risks within projects and identify solutions to resolve the issues
• Participate in organizational activities to meet or exceed company objectives by attending and participating in national sales meetings and national/regional sales conferences

Skills and Competencies:

• Experience managing large account portfolios
• Strong customer service and project management skills
• Excellent communication, interpersonal and negotiation skills
• Highly organized and solution oriented
• Detail-oriented and able to prioritize
• Self-starter and able to work efficiently under pressure

Requirements:

• Bachelor’s Degree
• 3 years of sales and/or client management experience
• Ability to travel; approximately 20%

Why You Should Work with Us:

• Competitive base salary with high-margin commissions plan
• Monthly and quarterly bonuses based on achievement of outlined goals
• Clearly defined benchmarks for career progression
• Unlimited Paid Time Off
• Full medical, dental, and vision benefits--starting DAY 1!
• 401K matching program, fully vested
• Comprehensive new-hire training and ongoing learning opportunities
• Quarterly company meetings and social events
• State-of-the-art fitness facility and free fitness classes offered each week
• Volunteer Time Off
• Opportunity to go on President's Club (all-expense paid trip for two!)

Your character is more important than any level of skill, experience, or education. We expect all of our people to exhibit these common attributes: high level of integrity, desire for excellence, strong work ethic, results-oriented team player.