Sales support representative

Job Details

Description

Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation.

Backed by 30 years and a strong foundation in pharmaceutical compounding, Medisca is a business-to-business company that delivers comprehensive offerings by providing value, consistency, responsiveness, and loyalty.

From pharmaceutical compounding products and services, to supply chain solutions, mixing technology manufacturing, analytical testing, IP licensing, to education services and more Medisca delivers extensive solutions that leverages a strong network of partners committed to deeply caring about people.

As Partners in Wellness , Medisca offers an unfailing devotion to improving lives, across a multitude of needs and across a multitude of people.

Working in a fast paced and unique industry the Sales Support Representative will respond to calls and emails from customers while completing a range of administrative tasks.

Location : Candidate must be based in USA Pacific Time Zone - work is Remote

Hours : 9 : 00 - 6 : 00 pm PST - Pacific Time Zone (Monday - Thursday), 9 : 00 - 4 : 45pm PST Pacific Time Zone (Friday)

The opportunity :

• This role has a 50% inbound sales component / 50% admin and data entry component
• Provide support to customers regarding products, services and policies
• Assist customers utilizing the appropriate resources
• Provide troubleshooting assistance for orders, account statuses, and other problems.
• Effectively communicate with internal and external customers
• Stay up-to-date with new products, features and industry trends
• Create and process orders in a timely manner
• Process customer complaints and ensure customer satisfaction
• Prioritize administrative responsibilities
• Suggest sales process enhancements

Skills, knowledge and abilities :

• Understanding of sales principles and customer service practices
• Ability to upsell products and services
• Analytical, multitasking and time management skills.
• Team player, motivated and strong interpersonal skills
• Demonstrates values and has the ability to make connections, build trust and be authentic
• Excellent communication skills required; fluent English basic French (oral & written)
• Spanish language an asset
• Computer and typing skills (Microsoft Office, ERP systems)

What’s In It For You

We invest time and resources into making sure Medisca is as good as the people we hire.

• Work / Life Balance PTO, vacation policy and paid statutory holidays
• Invest in your health Group Benefit plan and health savings account
• Your Future is Bright Opportunities to learn and grow within Medisca
• Save for your Future Medisca contributes to a 401k plan when you invest in the plan
• Help us grow Employee Referral Program
• We like to have fun company events throughout the year

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.

We are an equal opportunity employer.

LI-Remote

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Last updated : 2024-03-04