Vice President of Operations

POSITION DESCRIPTION:

MediTelecare, the leading provider of behavioral healthcare to Skilled Nursing Facilities (SNFs), seeks an experienced Senior Vice President (“SVP”) of Sales and Operations. This role will engage with existing customers and prospective customers to offer telehealth and in-person solutions for their residents and oversee all operations for their prescribed region. As a vital member of the regional management team, the SVP plays a critical role in maintaining strong relationships with all facilities within the region and serve as their primary point of contact. This person will take proactive measures to manage and nurture key relationships that ensure the success of the region. Reporting to the CEO, the SVP’s primary goals are to maintain existing business, acquire new business, and improve low-performing facilities by effectively managing caseload and increasing referral volumes. This position offers significant responsibility and earning potential. Must be willing to travel up to 50% of the time.

ESSENTIAL FUNCTIONS:

• Routinely and regularly interacting with and visiting in person with each facility in the region
• Establishing and maintaining strong relationships with key facility stakeholders
• Identifying opportunities to expand services
• Proactively identifying and addressing negative trends in volume
• Proactively identifying potential clinical service delivery issues and immediately addressing with CCO
• Addressing facility requests and concerns immediately
• Provides field support to the clinical team
• Ensures referrals and related processes run as designed
• Monitors activity to ensure facility needs are being met
• Grows facility caseloads, expands (or protects) services, and generally ensures happy customers on a day-to-day basis
• Interfaces with and serves as primary contact with the facility administrator/executive director, director of nursing services, and the director of social services at client facilities on an ongoing basis to ensure client satisfaction
• Responds immediately to urgent calls from the facility and facilitates problem-solving – escalates issues as appropriate. Follows up with the facilities to ensure satisfaction
• Works collaboratively with regional business development staff to support the development of new business, and set and achieve regional goals related to new development and maintenance of current business
• Supports regional marketing strategy and coordinates execution of new facility contracts; expands scope and depth of services in existing accounts
• Develops plans to manage and improve under-performing facilities—from a focus of maximizing limited clinician resources, i.e., deploying clinicians where they can be most effective

Networks within long-term care, mental health facilities, and local associations to generate new business for the company

EDUCATION, EXPERIENCE AND LICENSING:

• Minimum bachelor’s degree and 2 years’ experience in healthcare, long-term care, or related field
• Minimum 7 years’ sales experience and minimum 5 years’ experience managing people
• Ability to interact with all levels of staff at customer locations
• Demonstrated ability to develop and maintain professional relationships
• Experience in sourcing, sales, and closing on new business
• Understanding of skilled nursing facilities, hospice, home care or similar industries
• Valid driver’s license

KNOWLEDGE, SKILLS, AND ABILITIES:

• Communicates with executive management team regarding significant issues/concerns
• Collaborates with executive management on reviewing, revising, and developing new contracts with facilities
• Able to work independently; demonstrates efficient work habits
• Effectively work within a team environment
• Excellent interpersonal skills, both written and verbal
• Proficient in MS Office including Excel and PowerPoint
• Salesforce experience a plus
• Highly organized with attention to detail
• Ability to manage multiple priorities
• Analytical, excellent critical thinking and problem-solving skills; identifies complex problems and reviews related data to develop and evaluate options and recommend or implement solutions

WORKSPACE REQUIREMENTS:

• Home-based office space, free of distractions
• Strong, reliable Internet access
• Dedicated cellular phone

This job description is not inclusive and there may be other tasks and responsibilities that you will perform as required.