Scheduler

Outpatient Radiology Scheduler

Position Purpose

In this role, you will serve as the first contact between the imaging center and referring providers and their patients. Your mission will be to accurately schedule and process all inbound / outbound calls and faxes within 24 hours of receipt. Additionally, you will follow the appropriate communication channels with your teammates to support schedule fluidity and optimization by way of proper documentation, timely processing and effective teamwork.

You will enjoy this position if you thrive in a high energy, fast paced environment and prefer following task oriented processes in your work. You should also be energized by talking to people on the phone and driven to build top level patient care.

Responsibilities, Duties, Functions, Tasks (Outcomes)

• Ability to handle multiple phone lines while displaying excellent communication skills and telephone etiquette
• Master in house software system to accurately schedule multiple modalities (MRI, Cat Scan, Ultrasound, X-ray), input clinical data, and provide additional commentary necessary for patient appointments
• Input and update vital patient account information at time of scheduling including but not limited to insurance carrier, patient demographics, referring provider, etc.
• Actively maintain good rapport with all referring providers and their staff
• Create remarkable patient experiences by demonstrating professionalism, high level customer service, and compassion during the scheduling process
• Communicate and interact with all radiology center teams effectively and professionally
• Meet and adhere to key performance indicator metrics (calls per day, appointments per day, call quality)
• Complete other duties as assigned

Requirements

Education:

• High School Diploma or GED

Prior Experience:

• 0 – 2 years of experience in a healthcare setting
• Experience in a high volume call center or fast paced environment

Special Qualifications:

• Excellent typing skills (40 WPM) with strong focus on entry precision
• Knowledge of medical terminology and health insurances
• Working knowledge of computers and Microsoft Office software
• Detail oriented while multi-tasking
• Positivity with one’s self and teammates

About MedQuest Associates, Inc.:

MedQuest Associates is a leading owner, operator and manager of outpatient diagnostic imaging facilities, with a network of nearly 50 imaging centers under management and a strategic focus on partnering with leading health systems. Please visit our website at https://www.mqimaging.com/about/medquest-overview/ to learn more about our company.

MedQuest Associates is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, MedQuest Associates considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran’s status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests.