What are the responsibilities and job description for the Professional Services Project Manager position at Medrio?
Medrio is looking for an engaging and enthusiastic individual who has a passion for sharing knowledge, building relationships through superior project management, and being a customer advocate. In this Professional Services role, you will contribute to an evolving Project Management team and manage Medrio’s role in clinical trials. This role serves both internal and external customers and requires up to 10% travel domestically and internationally. Ideal candidates have experience with clinical trials in a customer-facing, project management role.
Essential Duties and Responsibilities:
- Manage customer-facing Professional Service projects by leading the planning and setup, maintenance, and closeout phases of clinical trials
- Maintain project documentation including creating Kick-Off Meeting presentations, Project Management Plans, meeting Agendas and Minutes, and overall project timelines
- Support the change order process by gathering customer requirements and relaying to internal teams
- Liaise with 3rd party vendors to provide additional services to client
- Serve as an internal advocate for customers and appropriately set and fulfill customer’s expectations
- Serve as a point of escalation for Support case troubleshooting.
- Contribute to ongoing efforts to enhance our Professional Services Department by participating in and taking lead on departmental process development and infrastructure improvement initiatives.
Education and Years of Experience:
- 4-year degree or equivalent combination of education and experience
- 1 - 3 years of clinical trial industry experience.
Working Conditions:
- Remote, US Based
- May need to accommodate occasional client meetings outside of normal working hours
Other Skills and Abilities:
- Project management experience, including stakeholder management, project tracking, risk assessment
- Critical thinking skills, creative problem solving skills and a solutions-oriented perspective.
- Excellent writing skills both for clarity and style.
- Excellent relationship management skills.
- Enjoys working closely with customers to ensure satisfaction.
Salary range: $85,000 - $98,000 USD
About Medrio:
Medrio's SaaS offering is a key component in the pipeline of getting lifesaving drugs to the people who need them. We automate the clinic trial process and offer significant advantages over the competition: 75% lower cost, setup in days rather than months, and much better ease of use. Founded in 2005 we are privately owned, profitable, and are currently experiencing geometric growth in terms of customers, revenue, and employees. We believe in wellness! Medrio covers the cost of employee premiums for medical, dental, vision, life and LTD insurance, gym membership, and we promote an atmosphere of work/life balance, including flexible work schedules and unlimited PTO.
The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We are looking for smart, collaborative, creative, and conscientious people to help us expand our product capabilities and better serve our customers.
To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.
Salary : $85,000 - $98,000