Registration Admission Representative

Job Summary: 
 

This job may be in Patient Access Services, Outpatient Registration, or another department. Schedules patient appointments, registers patients, verifies or obtains demographic/ insurance information, and receives payments. May greet patients, answer the phone, validate insurance, answer questions/give patient information regarding preparation for tests/exams, and perform related clerical functions. 

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move! 

 
Primary Duties: 

• Receives and answers telephone calls. Schedules, reschedules, and confirms patient appointment(s), coordinating multiple appointments as needed to reduce the number of visits the patient must make.  

• Gives instructions and/or answers questions regarding appointments and procedure(s)/test(s)/exam(s) per department/Hospital policy or directs caller to an appropriate individual for assistance. May mail appointment notices/ reminders. 

• Validates or obtains patient demographic and insurance information from the patient prior to arrival/appointment.  

• Reviews Hospital records for earlier Medical Record numbers/ charts and has chart(s) pulled.  

• Calls primary care or referring physician and obtains required pre-authorizations and/or referrals, results from earlier test(s), and any clarification necessary regarding test(s)/procedure(s)/admission.  

• May phone insurance companies for levels of benefit coverage, pre-authorization, etc. 

• Greets and reviews information with patient upon arrival. Explains and secures needed signatures on Hospital consent/release forms.  

• Explains any patient obligation(s) and collects co-payments and partial payments for services to be received.  

• May enter/verify charges in the computer and/or close cash registers counting currency, checks, credit card payments at the end of the shift. 

• May document and expedite referrals and transfers from external health care facilities for treatments or specialized procedures, according to standard department protocol. 

Qualifications: 

• High School Diploma or GED required 

• 6-12 months experience required as an Office Assistant or equivalent required 

• Must demonstrate organizational skills and working familiarity with office computers performing word-processing/typing and/or data entry required