What are the responsibilities and job description for the Senior Communication Program Manager - Corporate Communications position at Medtronic?
Medtronic is looking for an Sr. Program Manager, IT Communications to join the Corporate Communications team. This new role will report directly to the Sr. Director, IT Communications.
In this role, you will lead communications for strategic and global IT projects and initiatives that are significant to the company, inclusive of transformation and change management programs. You will counsel stakeholders on best practices to better engage employees and drive business outcomes. This role will also partner with colleague across IT to drive communications innovation and operational excellence, helping develop and deploy best practices, tools, and resources to simplify work, enhance processes, upskill team capabilities, and elevate the IT and Communications functions.
This individual contributor role calls for an innovative, curious, versatile team player with a positive attitude and passion for building a bold, inclusive, and empowered culture reflective of the Medtronic Mission and Mindset. Candidates must demonstrate strong business and organizational acumen, project and change management expertise, and strategic communication planning and execution skills, with a proven ability to collaborate and build trust at all levels of the organization. Efficiently managing multiple projects independently and in collaboration with leaders and cross-functional partners is key.
This role can be based near any of our marquee U.S. locations including Boulder, CO, Mansfield, MA, North Haven, CT, Irvine, CA, Memphis, TN, Minneapolis, MN.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
- Handles the creation and implementation of multiple forms of strategic communication activities, programs, and content in support of global IT projects guided by IT priorities and overall business strategy.
- Supports global transformation and change management projects.
- Writes communications plans, key messages, faqs and communications.
- Provides strategic communications guidance and support to IT leadership.
- Responsible for planning, storytelling, writing and editing to persuade, educate and inspire internal audiences to change behavior or understand the work environment.
- Maintains strong relationships with leaders and business partners and delivers communication consultation and support around high-priority IT projects with broad impact to global audiences.
- Partners with IT Colleagues and Communications Colleagues on benchmarking, driving innovation, and communications operational excellence across the organization.
- Supports projects with the highest value/ROI and ensures projects stay on track (provides project management support).
- Contributes to and supports maintenance of an IT Calendar and Sharepoint Site
- Manages content distribution across multiple channels (e.g., Eloqua/email, Yammer, SharePoint) for Enterprise projects.
- Oversees agency and contractors for IT projects, as needed.
- Applies journalistic skills to lead discovery and sourcing meetings with leaders, cross-functional partners, and communications team members to inform communication strategies.
- Applies internal communications expertise and consulting skills to advise those who wish to engage global audiences; provides coaching to business partners on effective internal communication planning and execution.
- Creates dashboard, scorecards, and reports (maintains KPIs) for global IT projects, assessing performance against objectives, and leveraging insights to drive continuous improvement and inform future strategies.
- Bachelors degree with a minimum of 7 years of program management experience, or advanced degree with a minimum of 5 years program management experience
Nice to Have
- Proven ability to manage large, moderately complex or undefined projects independently through effective information gathering (or research), analysis, planning and implementation.
- Solutions-oriented and effective at developing processes, systems and governance that simplify work and enhance performance.
- Strong journalistic skills to source information and capture compelling stories that inform, inspire and activate employees.
- Deep experience writing and producing internal content, including leader messages, news articles, scripts, talking points, FAQs, video, and social media/Yammer posts, among others.
- Strong change management capabilities and understanding of organizational dynamics.
- Ability to cultivate and maintain effective relationships across a variety of functions and with all levels of management and employees.
- Trusted to operate with the highest levels of ethics and integrity, protecting confidential and sensitive information.
- Ability to effectively manage multiple projects with competing deadlines (project mgmt.).
- Experience with multi-channel communications deployment.
- Experience with crisis communications and issues management.
- Basic design / creative skills (e.g., PPT, asset development).
- Eloqua and SharePoint experience a plus.
- Proficiency with Zoom and Microsoft Office 365 suite, including Teams and Yammer.
- Surgical/medical technology/medical device/healthcare industry experience.
- Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or related field.
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
