What are the responsibilities and job description for the Customer Service Representative position at MedVantage?
Join our elite Customer Service team!
MedVantage is a well-established technology company providing innovative solutions for Healthcare and Foodservice industries. MedVantage specializes in innovative, technology-driven, labeling systems that comply with regulatory standards and improve operating efficiency.
MedVantage is seeking a full-time Customer Service Specialist as a key member of our customer service team; The Customer Service Specialist requires strong communication skills and nothing short of an excellent customer service skill set. All MedVantage Customer Service Specialists deliver “white glove” service to our customers.
www.MedVantage.org
What’s In It for You?
- Annual Salary of $42,000
- Medical, dental, and vision
- Insurance benefits
- Paid time off
- 401(k) with company-matched funds
- Training and onboarding for success
- Office Hours: Monday through Thursday hours 8:30 - 4:30 with all year-round early departure Fridays 8:30 - 3:00!
Key Competencies:
· Maintain the key principle of a “customer first” attitude.
· Be initiative-taking, self-motivated.
· Ability to perform effectively in a fast-paced and challenging environment.
· Recognize, present, and execute suggestions for process improvement.
· Engage in a collaborative environment through teamwork.
· Passion for providing exemplary customer service.
General Responsibilities
· Handle incoming phone calls, and process customer orders, at times heavy.
· Power user of QuickBooks, Excel, Outlook, and Word.
· Communicate effectively and clearly with customers by phone and email correspondence.
· Prioritize daily tasks with the ability to recognize and react to order of importance.
· Must be organized, accurate, overall excellent disciplines and housekeeping practices, and team mentality.
· Consistent with protocol and guidelines, willingness to learn and adhere to direction.
· Knowledge of products and ability to present and discuss in an intelligent and professional manner.
· Manage and complete assigned projects in a timely manner.
· Interact with sales and logistic department regarding orders, order status, inventory, shipping, and shipping costs.
· Identify patterns and customer feedback to improve efficiency within the department.
· Reports to Office Manager and Senior Customer Service Specialist.
Job Type: Full-time
Pay: $42,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $42,000 - $0