Customer Success Manager

Join us in building the best-in-class real-time streaming analytics platform.

Founded in 2017 by Intel veterans who pioneered adoption of FPGAs in data centers, Megh Computing has taken the promise of heterogeneous computing from concept to production.

We are focused on providing a real-time, AI-based video analytics solution that can be deployed from edge-to-cloud on any platform using CPUs, GPUs, FPGAs, or SOCs. Megh’s solution automates the use of video as a signal for real-time, actionable insights in verticals like smart buildings, smart warehouses, smart retail, smart cities, and smart factories, creating business value for enterprise customers.

We’re headquartered in Hillsboro (just outside of Portland), Oregon, and have development and sales offices in Bangalore, India. We offer a fast-paced, exciting work environment with competitive salaries and benefits.

To apply, send your resume to jobs@meghcomputing.com.

This position is located in Hillsboro, Oregon.

Megh Computing is hiring a Customer Success Manager to support our customers as they transition from sales prospects to active users of our products. As a key member of the leadership team, you will be building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. You must be a self-motivated team player who is excited about working on leading edge technologies to solve customer’s problems in a startup environment. You will have the opportunity to drive the success of the company by helping craft our customer-success strategies.

Primary responsibilities include:

• Establish and maintain customer relationships as they scale deploying our products. Host regular business reviews with customers.
• Establish customer service policies and practices, including providing training for our support portal to onboard customers.
• Provide high-level technical and product support. Help triage customer support issues and manage the resolution of the issues with the support team to meet the SLAs.
• Supervise and develop customer success teams to help manage the onboarding of customers.
• Be an advocate for customers. Understand the capabilities and usage of products from customers’ perspectives. Provide feedback to the development team on product requirements and roadmap based on customer’s feedback.

The following qualifications are required:

• Minimum 5 to 7 years proven work experience as a Customer Success Manager or similar role.
• Experience working with brand image and promoting value through customer experience.
• Exceptional ability to communicate and foster positive business relationships.
• Technical skills required, as they relate to the use of the product or service.
• Accountability and strong personal organization.
• Experience in managing and training a diverse group according to company standards.

The following qualifications are highly desirable:

• A technical degree.