Car Care Assistant General Manager

Team Outsider Overview

 At Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our rapidly growing portfolio of businesses nationwide.  Across all of our businesses, we are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help!

Position Overview

Our Assistant General  Managers are the heartbeat of our Car Care Centers.  Your primary responsibility is to achieve customer satisfaction by ensuring all of the services we provide meet our standards of quality.  In addition, you will be expected to manage and lead your service team with a focus on four key areas: teamwork, safety, job knowledge and productivity.

Duties & Responsibilities

• As with all positions on our team, live Team Outsider’s values while performing the responsibilities of your position, including:

Increase Customer Satisfaction and Service

• Effectively manage customer concerns.
• Have a firm grasp and understanding of situations that warrant escalating to your General Manager
• Manage any warranty issues
• Drive Quality Assurance and policy compliance to guarantee fixed right the first time
• Have a firm understanding of the Customer Journey and your role in it

Increase Personal Productivity

• Guide your team to operate at peak performance.
• Ensure that the 300% rule is in play everyday
• Understand each team member's abilities and capacity for performance output, and hold each one accountable.
• Manage the Center's labor, inventory and expenses, properly assigning and dispatching work, and complying with all governmental requirements.
• Formulate and execute a daily plan that encourages focus on goals, by appropriately managing time and tasks, and driving shop labor productivity.
• Manage and report on your Center's Key Performance Indicators (KPIs), violations of company policies and/or customer concerns to your General Manager

Perform All Product Installations In A Cost Effective, Professional Manner

• Know the goals for the Center, including KPIs.
• Manage all vehicle repairs through Auto Vitals
• Own responsibility for car count, sales, customer retention and satisfaction, gross profit, technician productivity and efficiency, and taxable income.
• Stay up-to-date on company policies and procedures.
• Be responsible for securing the Car Care Center, vehicles, cash, checks, credit card information, all customer information, and all employee records for which they have access.

Be Aware Of, And Comply With Center Safety Rules at All Times

• Properly maintain equipment to process both customers and vehicles in a safe and efficient manner
• Create and maintain a safe work environment for all team members, at all times.

Contribute To The Efficiency of Your Center Through Teamwork

• Lead meaningful and effective service team meetings.
• Perform reviews and troubleshoot issues with your service team.
• Provide leadership for the shop team.
• Treat others in a professional manner and lead by example.
• Must demonstrate a high degree of integrity, reliability, self-awareness, and empathy.

Experience & Requirements

• A passion for and understanding of Team Outsider's mission and values.
• ASE Certification preferred, and required within six months of employment.
• Must have 2 years of automotive service management experience and 2 years automotive technician experience, including the ability to diagnose and repair a wide variety of mechanical problems, including but not limited to engine, transmission, electrical, steering, suspension, brakes, etc.
• Some Customer Service experience is preferred.
• Must have a driver's license and clean driving record.
• Must be fluent in the English language, and able to communicate clearly.
• Must adhere to company safety guidelines, and promote Center safety at all times.
• Must maintain a well groomed appearance at all times, and wear approved footwear and attire.
• Must be a team player, and demonstrate a high degree of integrity, reliability, self-awareness, and empathy.

Team Outsider Benefits

• We believe health and wealth are vital to happiness.  We are proud to be able to offer our full time team members:
• Paychecks generated each week
• Access to company sponsored healthcare
• Access to company sponsored 401K plan with matching contribution
• PTO - paid vacation, sick days and company holidays
• Access to stays at our owned and operated campgrounds, as available

Team Outsider Mission

• We are on a mission to be the most hospitable team in the world.

Team Outsider Values

• We put our team first: We believe that the most important hospitality we extend is to our team members.  The way we treat one another sets the tone for how we treat everyone.
• We make them say “WOW!”: We are passionate and determined to "WOW!" our team members, our guests, our community, and our partners at every interaction.
• We express gratitude: We appreciate that our team members and guests have many options for where to spend their time.  We are committed to proving to them that they've made the right decision.
• We get better every day: We are always growing, learning, and ready to drive change.  When we stumble, we admit fault and get back on our feet.  We are in the constant pursuit of excellence in everything we undertake.
• We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge.
• We give back: We strive to leave the biggest positive impact on the communities where we operate.  Their success is our success, and we want to see them win.

Team Outsider is committed to the full inclusion of all qualified individuals.  As part of this commitment, Team Outsider will ensure that persons with disabilities are provided reasonable accommodations.  If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact George at george@teamoutsider.com.