Job Posting for Service Advisor / Writer at Meineke | New Lanark, LLC
Meineke Car Care is seeking a motivated, performance driven Service Advisor to join our team. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience not necessary but interest is preferred.
Customer Service
Put customer first in every transaction; go above and beyond to WOW the customer
Maintain “YES COMPANY” atmosphere – find ways to say yes to customers and ensure they leave satisfied
Follow Meineke procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done
Follow Meineke procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs
Follow Meineke procedures for checking out customers – reviewing any work done, seeking feedback, scheduling follow-up, informing customer of CSI program, etc.
Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise
Sales
Meet weekly and monthly personal sales goals
Contribute to overall center sales goals
Role play presentations with team member before presenting to customer
Phone Procedures
Follow Meineke telephone procedures at all times, including daily role play to maintain skills
Listen to recorded calls on a regular basis; identify areas for improvement
Help to train and role play other team members as needed. Help others stay sharp
Building Estimates
Maintain a high-level knowledge of Mkey. Be able to build a complete repair ticket quickly and efficiently.
Use Job Builder, sales packages, and ISE to build complete estimates for all work recommended by technicians
Build complete repairs, including all appropriate parts, services, accessories, and labor to protect a customer’s investment and ensure vehicle systems work properly
Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct.
Assign invoices to correct RO numbers.
Verify full documentation on every ticket – inspection sheet, estimates, work orders, final invoice, battery test form, etc
Center Upkeep
Proactively work to maintain clean, comfortable, professional center image at all times
Assist as needed in any regular center maintenance
Handle cores, returns, inventory deliveries, and other center upkeep tasks as requested
Perform closing duties as needed (close day in Mkey, bank deposit, cash audit, etc
Teamwork
Be a team player. Help other people meet their goals
If you see something that needs to be done, do it without being asked
Train & teach new team members as needed
Contribute to a positive, productive team environment
Additional Duties
Follow all center policies & procedures
Do anything else asked of you
REQUIREMENTS
ASE certified or equivalent a plus
Must be able to lift 50 lbs
Must have a valid drivers license
As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In nearly 900 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.
A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.
Salary.com Estimation for Service Advisor / Writer in Avon, CT
$51,176 to $69,768
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