People Operations Coordinator, Retail - 4 Month Contract

Hi there! My name is Jenn Maciocia and I’m the Senior Manager, People at Mejuri, and I am hiring a People Operations Coordinator to join our incredible People team for a 4 month contract. I joined Mejuri nearly two years ago to lead our Retail Talent Acquisition team and have been lucky enough to see my career grow quickly in the short period of time thereafter. I now lead the People team supporting our Client-focused departments (Retail, Corporate Retail and CX) and feel incredibly fortunate to support our quickly scaling Retail business. 

As the People Operations Coordinator (Retail), your strong organizational skills and passion for evolving processes will help us to answer compelling questions about our people by helping us continue to build out our strong data and systems foundation. Not only that, but you get the chance to meet and build relationships with incredible people from across our many locations and geographies. I can’t wait to meet you and see you shine in this role!.

 

• Accurately manage People data and information in a variety of areas including several systems (primarily ADP WorkForce Now, Lattice), as well as administer benefits, Slack groups, employee files, and new areas as they evolve
• Onboard new hires (full-time, part-time, contract, and seasonal) into the business and its systems
• Perform customer service functions by answering employee requests and questions
• Complete forms, verify documentation, and maintain digital files/records
• Prepare reports and statistics based on People data
• Assist with the preparation of the performance review and engagement survey processes 
• Assist or prepare internal communications and correspondence as requested
• Manage employee filing system and compliance-related documentation
• Provide observations and suggestions to the People team on process improvements 
• Consistently evolve your own methods of self management 
• Performs other related duties as assigned

KPI's:

• Accuracy and timeliness of system/file/record updates
• Client group SLAs (ie. email responses within 48 hours)

What you'll bring to the team:

• At least 1 year of related experience required
• Foundational knowledge and understanding of Human Resources principles, practices, and procedures through education or entry-level experience
• Excellent organizational skills and attention to detail to handle large amounts of data
• Strong critical thinking skills to navigate new situations
• Excellent verbal and written English communication skills
• Excellent interpersonal and customer service skills
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and often-evolving culture 

Things we consider an asset:

• Postsecondary education in human resources or related field
• Prior working experience in a Retail and/or Customer Service environment 
• Experience with system data imports and reconciliation
• Working knowledge of French is not required, but would be an asset