Entrance Attendant

Overview

Our Entrance Attendant greets and provides transportation services to visitors, patients and others with accessibility needs at the entrance of Memorial Health locations. Provide parking services for visitors and/or patients. Provide information regarding directions and location of specific services. Proactively works to resolve all questions, concerns and assistance needs to the customer’s best interest. Monitor and control all traffic through the driveway during hours of service.

Qualifications

Education:

• Education equivalent to graduation from high school is recommended.

Licensure/Certification/Registry:

• Must possess valid Illinois driver’s license and must be deemed as an acceptable driver in accordance with the MH Fleet Safety Policy (five year motor vehicle registration will be required).

Experience:

• Experience in driving manual transmission vehicles.
• Experience in driving a variety of vehicle make and models.
• One year experience in position dealing with public.

Other Knowledge/Skills/Abilities:

• Excellent guest relations skills.
• Demonstrate ability to communicate clearly.

Responsibilities

• Park and return vehicles for patients, visitors and volunteers with accessibility needs.
• Proactively greet and appropriately direct all people as they approach Memorial Health lobbies, including providing assistance with wayfinding.
• Transport patients, visitors and volunteers who require the use of a wheelchair or additional mobility support to their location.
• Ensure that visitors and/or patient’s vehicles are driven safely and appropriately.
• Collect, clean and organize wheelchairs to maintain appropriate par levels at entrances.
• Ensure the driveway remains environmentally safe and free of obstacles and hazards.
• Issue claim tickets and return keys and record and maintain accurate parking logs.
• Maintain a respectful and inclusive environment for patients, visitors, volunteers and colleagues.
• Take appropriate action when observing a disruptive and/or violent behavior of any patient, visitor or employee. Report accidents or incidents appropriately.
• Safely assist patients in and out of vehicles and wheelchairs and provides support for loading and unloading medical equipment from private vehicles.
• Maintain a clean aesthetic at the entrance that promotes a great patient experience.
• Limit access to vehicles in the lobby drive to those that have appropriate authorization.
• Performs other related work as required or requested.