Room Service Associate

Day in the life of a Room Service Associate:

Works as a team member of Food & Nutrition Services (FNS) and is responsible for patient tray assembly and delivery. Assists with the food preparation and maintenance of the patient tray line. Provides quality customer service and communicates patients’ needs and food preferences to the Food and Nutrition Services staff. Follows safety and sanitary guidelines and keeps work area clean and sanitized.

Why work at Cheyenne Regional?

• 403(b) with 4% employer match

• ANCC Magnet Hospital

• 21 PTO days per year (increases with tenure)

• Education Assistance Program

• Employee Sponsored Wellness Program

• Employee Assistance program

Here is what you will be doing:

• Assists on tray line with tray assembly.

• Receives patient meal tickets, checks patient trays for accuracy and completeness.

• Assists with food preparation, operates a variety of kitchen equipment, measures and mixes ingredients, and ensures proper proportions based on diet orders.

• Stocks and maintains tray line supplies and assists with side duties as needed.

• Cleans and sanitizes workstations and equipment and follows all department and regulator rules and procedures.

• Follows Hazard Analysis Critical Control Point (HACCP)/ServSafe procedures to ensure proper sanitation and safety standards. Records and maintains HACCP records according to established department guidelines.

• Assists with delivery of patient meals.

• Assists with preparing, processing and stocking of floor stock.

• Acts as an intermediary between patients, patient families, nursing staff, and FNS Department.

Desired Skills:

• Excellent verbal, written and interpersonal communication skills

• Intermediate computer skills

• Ability to interpret and follow the patient meal ticket

• Ability to read and follow written instructions and recipes

• Knowledge of hospital therapeutic diet orders

• Ability to use proper phone etiquette, script calls and follow protocols

• Ability to perform basic mathematic calculations

• Ability to work independently with excellent organizational skills, sound judgment and attention to detail

• Ability to handle multiple tasks simultaneously

• Ability to work in a high volume and high stress environment with varying hours and shifts

Here is what you will need:

• High school diploma (or Equivalent Certificate from an accredited program) or higher degree -OR, one (1) or more years of job-related experience

Nice to have:

• Nutrition degree, Registered Dietetic Technician, and/or formal nutrition training

• Experience in a hospital or nursing home setting

Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000 patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.

Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!