What are the responsibilities and job description for the CASHIER- UNION position at Memphis Goodwill?
Function:
Under Operations leadership, ensures the efficient and cost-effective operation of the purchased goods program and sales through prompt, courteous customer communications, scheduling, receiving, communicating business metrics, and delivering of purchased goods.
Essential Responsibilities:
• A cashier is responsible for greeting customers in a prompt, friendly, and courteous
manner, help customers in locating or selecting merchandise with the goal of providing a
positive customer experience.
• Operates the POS to ensure accurate and efficient sales data, price, and totaling customers
purchase.
• Ask customer to round up purchase and explain where the money goes.
• Collects payment by accepting cash, credit card, or voucher and makes change.
• Balance cash drawer by counting cash at the beginning and end of work shift.
• Call leadership for tax exempt and employee discount purchases.
• Cleans front doors, counters, and glass frequently, dust cases, keep front of store clean,
return shopping carts and baskets to appropriate areas, return unsold merchandise to
proper area.
• Always maintain cash wrap and register area.
• Assists in training new cashiers.
• Cleans dressing rooms and re-hang clothes as needed.
• Adheres to all GGC and personnel policies and procedures; follow good safety practices
including reporting safety hazards and injuries to the Team Leader Coach.
• Perform other duties as assigned by Leadership.
Qualifications:
• Able to lift (45) pounds, stand, bend, push, pull, or reach.
• Able to stand and/or walk for long periods of time.
• Able to organize and maintain cash handling procedures according to corporate policy.
• Able to read, write, communicate verbally, and perform basic mathematical skills.
• Able to maintain a positive working relationship with other team members.
• Must be able to pass a drug and criminal background check.
• Must be willing and able to work evenings and weekends.
Education, Training and Experience:
• High school diploma or G.E.D. preferred
• Prior experience in a retail environment preferred
• 6 months Cashiering experience preferred
• Good interpersonal skills and customer service
• Ability to perform the essential functions with or without accommodation
• Ability to develop and maintain effective working relationship with team leader, team
members, customers, and donors.
SPECIAL REQUIREMENTS:
• Must be willing and able to work evenings and weekends, on a rotating schedule or work
schedule based on business needs
Critical Performance Factors
1. Sales vs Budget (Location vs goal)
2. Safety – GGC Safety metric score
3. Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues
4. Quality of Work – (Attitude, sense of urgency, image, productivity, individual safety
performance)
5. Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)
6. Transaction Value (Location vs individual)
7. Change round up as a % of transactions (30% and higher than previous year)
8. Sales Floor Support – (Meets production standards as needed ensuring fresh inventory)
9. Accuracy of register input
