Field Technical Product Consultant (Travel Required)

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter

Are you the type of person that stays engaged with a difficult problem and won’t give up until finding a solution? Are you a strategic problem solver who enjoys breaking down sophisticated issues to propose solutions? Are you able to work in a high-paced environment and deescalate issues using your technical and interpersonal expertise? Do you like to travel? If so, we are looking for you!

Technical product consultants are product authorities who collaborate with customers and internal teams to resolve advanced field service repairs, customer issues, and conduct product training. You will resolve advanced customer situations with root cause identification usually requiring significant technical or procedural troubleshooting. You will use interpersonal skills to deescalate issues and work effectively with cross-functional teams consisting of internal/external, clinical, and technical resources in high stress situations.

Your team

• As a countrywide field-based technical product consultant you will be a key member of Baxter’s service supporting the service of medical devices within hospital and clinical settings.

• This position requires 80% travel. When not traveling, this Product Consultant will be working remotely.

• Baxter offers dental and medical insurance, paid time off, parental leave, and more!

What you'll be doing

• Primary contact and subject matter authority to handle sophisticated service repair issues, provide experienced technical support and customer resolutions, and conduct ongoing training with both internal and external customers.

• Effectively and proactively liaises between the customer, service depot, R&D and field service, and other customers to assist in day-to day needs.

• Participate in installation planning phase to support new and existing product launches.

• Effectively lead and schedule travel to customer and clinical facilities to provide technical support, technical training, and attend meetings or trainings.

• Conduct technical training classes for internal/external attendees.

• Assists with the implementation and continuous improvement in training programs, curricula, offerings, forms and/or any other training related material.

• Lead and implement individual and team projects that increase customer value and improve the company's financial results.

• Adhere to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements.

What you'll bring

• Bachelor’s degree is preferred plus 2 years of related experience OR Associate degree plus 5 years of related experience.

• In lieu of a degree, minimum of 8 or more years field service or biomedical technician, electronics, technical, etc., with electro-mechanical troubleshooting experience; HS Diploma or GED required.

• Must be able to travel 80% including overnight stays as required.

• Must have valid driver’s license and be able to sit and drive extended distances as per region requirements or fly for a number of hours.

• Ability to regularly lift and/or move up to 50 pounds and occasionally lift and/or move in excess of 50 pounds using lifting aids, technologies, or appropriate assistance.

• Consistent track record successfully resolving difficult customer situations. Proven job track record for building solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration.

• Strong written and verbal communication skills with proven ability to influence and collaborate with others outside of reporting authority to achieve shared goals.

• Ability to work in clinical settings such as hospitals and clinics and abide by customer personal protective equipment (PPE) requirements including, but not limited to gowning and facial masks.

• Familiar with data analysis concepts and tools such as Microsoft office applications (Outlook, Excel, etc.). Leverage industry leading concepts to deliver robust, data driven solutions, e.g. Lean, Six Sigma.

• Preferred IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards.

• Requires the ability to carry out the physical requirements of the job including kneeling and standing for long periods of time, squatting, bending, lifting, pulling, twisting.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $76,000 - $104,500 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
                                                                                                                                                               
EEO is the Law 
EEO is the law - Poster Supplement 
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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