Front Desk Supervisor (Hourly)

Menominee Casino Resort

MENGMINEE
CAStND RESORT

1st Posting

Position Front Desk Supervisor (Hourly) Job Status Full—Time

Minimum Age 21

Wage $17.65

Date Posted Wednesday. September 20, 2023 8:00:00 AM

Date Closed Tuesday, September 26, 2023 4:30:00 PM

FIRSTPOSTING: OPEN 5 DAYSAND LIMITED TO ANYENROLLED MENOMINEE TRIBAL MEMBER: SECOND POSTING: OPEN

TO THE GENERAL PUBLIC.

SUMMARY

Responsible for the successful overall coordination and direction of all activities related to the Front Desk ofthe Hotel, ensuring

effective coordination in supervising all group and transient arrivals, and compliance with the Company’s policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

' Creates, develops and implements an effective strategy of organization for the Front Desk ofthe Hotel, ensuring maximum guest

• Manages the room inventory function through the hotel’s PMS system to maintain highest possible room occupancy, and average

daily rate.
' Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency

• Reviews departmental guest complaints, ensuring corrective actions are taken, including communicating resolution to guests by

phone and email. Review complaints and resolutions with the Hotel Manager.
' Prepares various departmental reports, including the daily forecast of arrivals and departures and any reports as assigned

Front Desk Employees.
' Maintains adequate staffing levels in the Front Desk area, by interviewing, selecting, training, scheduling, evaluating, assisting with

career development, promoting, disciplining and terminating Employees, as needed.

• Ensures the Front Desk Staffare following all policies ofMCR, Gaming Commission TICS, state and federal laws and sta&‘are in

operation, and various local attractions, in order to advise guests of same, whenever possible.
' They will coordinates and oversee all group business. Prepares goup contracts and communicates group billing instructions to the

Front Desk Staff. Provides arrival and departure information on groups to the Front Desk Staff. Provides arrival and departure

information on groups.
' Shall be responsible to maintain absolute confidentiality ofall written and verbal information and communication regarding the

SUPERVISORY RESPONSIBILITIES

Menominee Casino Resort

MENEMINEE
CAsINa RESORT

Directly supervises the activities of all Employees who work in the Front Desk area of the Hotel. Carries out supervisory

responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and

training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees;

addressing complaints and resolving problemsl

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed

below are representative ofthe knowledge, skill, and/or ability required. Shall have at least six (6) months proven abilities of Hotel

Front Desk experience and/or proven abilities, which may include management/supervision experience. Must deal with various

situations in a positive manner, and shall possess the ability to react quickly to stressml situations without losing composure. Must be

at least 21 years ofage or older. Must be able to work unusual hours, days, nights, weekends, and holidays. Must be able to take calls

from the resoxt in cases of emergency or to answer questions and/or give direction. Must be able to with stand a background check.

Preference given to qualified Menominee or other Native American Applicants. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or GED required. Shall have at least six (6) months proven abilities of Hotel Front Desk experience and/or

proven abilities, which may include management/supervision experience.

SPECIAL QUALIFICATIONS

Must possess eEective communication and organizational skills.

CRIMINAL BACKGROUND MINIMUM REQUIREMENTS
No person shall be eligible for employment at Menominee Casino Resort/Thunderbird complex ifthey have been convicted, or have a

pending unresolved charge of:
Any crime which would require compliance with the reporting requirements for sex offenders pursuant to Menominee or Wisconsin

law; or
A felony conviction of any kind in the immediately preceding two years
A crime of any kind related to gambling in the immediately preceding two years
A crime of any kind related to then, fraud, or misrepresentation in the immediately preceding two years;
A crime ofany kind related to a crime ofviolence, or involving domestic violence, or a drug offense involving sale of drugs, or

possession with intent to sell drugs during the immediately preceding two years.
Hiring in Gaming Positon is contingent upon criminal background check.
“In addition to the minimum criminal background requirements listed above, employee must meet the minimum criminal background
requirements necessary to obtain a gaming license as stated in Menominee Tribal Code Chapter 347 and the Tribal Gaming Compac .”

LANGUAGE SKILLS

Ability to read and understand nnancial reports, policy and procedure manuals, and technical instructions. Ability to respond to
common inquiries or complaints from guests, regulatory agencies, or members ofthe business community.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units ofmeasure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply commonsense reasoning to a variety ofsituations.

PHYSICAL DEMANDS

The physical demands described here are representative ofthose that must be met by an Employee to successfully perform the

essential functions ofthis job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

While performing the duties ofthis job, the Employee is regularly required to talk or hear. The Employee is also regularly required to

stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach
with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job

Menominee Casino Resort

MENQMINEE
CASINO RESORT

include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position
also includes li&ing up to 25 pounds during various functions ofthejob.

WORK ENVIRONMENT

The work environment characteristics described here are representative ofthose an Employee encounters while performing the

essential functions ofthis job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

The noise level in the work environment is usually moderate.