Family Services Program Manager

MENOMINEE COUNTY/TOWN OF MENOMINEE

POSITION DESCRIPTION

Position Title: Family Services Program Manager

Department: Health & Human Services

Division/Section: Community Services

Classification: Exempt

Salary: $50,148-$56,908 Based on experience

Supervisor: Executive Director

Supervision Exercised: Family Services Unit

Position Summary: This position oversees, develops, and evaluates, staff, service programs, resources, and budgets to ensure cost-effectiveness in service delivery for children, protective services, youth, and juvenile justice services including alternate care and family reunification, permanency planning, and transitions to adulthood; in the coordination of services, programs with various community agencies. This is a highly responsible position in which the employee will be expected to function independently, drawing on significant education training, or experience and employing his/her own initiative.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Administer and oversee family service programs which include children and youth, Birth-Three, Children long-term support, protective services, protective services, juvenile justice intake and court services, in-home services, alternate care, permanency planning, family reunification, independent living services, and contracted staff providing services to youth and children.
• Ensure and oversee compliance with Administrative Codes, rules, regulations, and policies; and assure that quality services are integrated, accessible, and efficiently delivered. All assigned certified programs, grants, and state and/or federal contracts.
• Establish program priorities in addition to those mandated based on service needs, available resources and funding, and the range and level of services required by the county and are consistent with state plans, including establishing procedures for waiting lists.

Representations for court, provide written/oral reports, and testimony, and perform any other court-related duties as necessary and required. Establish/develop procedural manual and provide training to staff.

• Establish, ensure, and monitor written policies and procedures governing the admissions/intake process, determining the eligibility of individuals for admission, procedures to be followed when accepting referrals from outside agencies, and procedures to be followed in referring an individual to other service providers.
• Ensure that staff informs individuals of the general nature and purpose of a program, regulations, service costs if any; and program’s procedures for follow-up and clients’ rights. Ensure that client rights are protected, are not subjected to unlawful discrimination, and abide by all confidentiality laws.
• Provide supervision and ensure the planned provision of services is sensitive and responsive to an individual’s age, disability, if any, gender and culture, including intake, assessment, individualized treatment planning, intervention, individual or group and family counseling, referral, discharge planning, aftercare or continuing care, record keeping, consultation with other professionals, case management, and may include crisis intervention, client education, employment and problem resolution in life skills functioning.
• Serve as consultant to on-call staff, and serve on the schedule when needed as a backup to meet crisis response.
• Oversee foster care licensing, recruitment, and training activities.
• Develop and establish early intervention and prevention activities.
• Perform/Conduct quality assurance of program service areas; conduct evaluations/unit assessments to identify barriers to productivity and growth in all program areas; includes strategies for performance improvement.
• Provide leadership and exercise supervisory responsibility for assigned staff, including staff development (orientation, education, training), skill assessment performance evaluation, and recognition.
• Participate in screening, hiring, and interviews and assist in establishing position descriptions addressing ability, knowledge, skills, duties, and training and experience requirements.
• Assist in the budgeting process for assigned programs. Carry out and understand funding sources, rules, and requirements, and assume daily responsibility with regard to expenditures, revenues, and contracts. Recommend budget changes; alert the fiscal unit and Director of problems and changes that will impact the budget.
• Ensure audit compliance and prevent any disallowed funding, including aiding during on-site audits, preparing findings, and corrective action.
• Serve as backup for assigned staff and/or as directed, including serving on the Acting Director rooster.

NECESSARY KNOWLEDGE/SKILLS/ABILITIES:

• Must have knowledge regarding County Human Services Programs, administration, casework principles/methods, interviewing principles/techniques, family systems, and court systems;
• Must have knowledge of administrative, managerial, and supervisor practices and skills or abilities with budgeting, planning, and program analysis methods/techniques with leadership abilities to resolve conflict and provide mediation
• Must have knowledge of Affirmative Action, Civil Rights, Patient Rights, and Confidentiality as well as laws that govern human service programs and have the ability to interpret; apply laws, requirements, policies and procedures, clearly and tactfully to daily operations.
• Understand human behavior, and culture, and maintain objectivity when working with individuals while displaying a high degree of emotional maturity.
• Establish and maintain effective working relationships, and establish therapeutic relationships with clients.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree with an emphasis of Social Work, Psychology, or a closely related field
• A Master’s degree in social work or equivalent field is preferred
• 3-5 years of experience in service delivery of child welfare or juvenile justice or an
• equivalent combination of experience and training
• 1-3 years of experience in a supervisory capacity or an equivalent combination of
• experience and training
• Certified or eligible for certification as a Social Worker or Certified Independent Clinical
• Social Worker within six (6) months of hire
• Must submit to and pass a pre-employee drug test.

NECESSARY KNOWLEDGE/SKILLS/ABILITIES:

• Technical Skills/ Managing: Knowledge regarding County Human Services Programs, administration, casework principles/methods, interviewing principles/techniques, family systems, Affirmative Action, Civil Rights, Patient Rights, confidentiality, and ability to interpret; apply laws and court systems. Ability to apply leadership skills and resolve conflict and provide mediation
• Physical Demands: Ability to lift up to 25 pounds, stand, bend, sit, kneel, reach, and stoop. Frequently climb flights of stairs; sit for a number of consecutive hours. Working Conditions: Operate/drive a car; requires manual dexterity sufficient to operate standard office equipment. No limitations that would impair or restrict the ability to hear and understand communication or to communicate with others, comprehend oral or written instructions and read manuals, forms, and other documentation. No limitations that would impair or restrict the ability to make visual observations, i.e. nonverbal cues, possible hostile/confrontational situations, discrimination against different shades of color.
• Other: This position description is an illustration of the duties and responsibilities of this position and is not intended to be all-inclusive. Management reserves the right to add or remove duties and to assign other duties as necessary. This job description does not constitute a contract for employment.

BENEFITS: To see a summary of Menominee County’s benefits, visit Menominee County’s website at www.co.menominee.wi.us and click on the “Career Opportunities” tab appearing in the left margin of the home page.

APPLICATION PROCESS:

A complete application includes:

• Menominee County Employment Application is available in the Administrative Coordinator Assistant’s Office or online at www.co.menominee.wi.us under the “Career Opportunities” tab appearing in the left margin of the home page);
• Menominee County Employment Application (available in the Administrative Coordinator Assistant's office or online at www.co.menominee.wi.us under the "Career Opportunities" tab appearing in the left margin of the home page);
• Copy of college transcripts (official “stamped” copies due prior to starting date if offered the position);
• Copy of valid Wisconsin Driver’s license.

Applications that are incomplete or do not include the information described above will be screened out and will not proceed to the interview stage.

Please submit all required information to the Administrative Coordinator Assistant’s office at the Menominee County Courthouse located at W3269 Courthouse Lane in Keshena, Wisconsin. Alternatively, all of the required information can be mailed to:

Menominee County Courthouse

Attn: Human Resources

P.O. Box 279

Keshena, WI 54135

Please call 715-799-3024 if you have any questions or need assistance.

Menominee County is an equal-opportunity employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective employees and incumbents to discuss potential accommodations with the employer.

Job Type: Full-time

Pay: $50,148.80 - $56,908.20 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• On call

Education:

• Bachelor's (Required)

Experience:

• Supervising Experience: 1 year (Preferred)
• Social Work: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location