IT Support Specialist

Applicants must apply online at www.menominee-nsn.gov

IT SUPPORT SPECIALIST

Information Technology

Class Description #3828

Grade 10 Non-Exempt

Revised: 05/16/2022

GENERAL DESCRIPTION OF DUTIES

Under the direct supervision of the IT Service Manager, the purpose of the position is to provide desktop and software support for employees of the organization.

EXAMPLES OF ESSENTIAL FUNCTIONS

Installs, maintains, and upgrades hardware and software on the desktop and mobile devices along with associated peripherals.

Performs troubleshooting analysis of desktops, mobile devices, and associated peripherals using a variety of tools and applies fixes to mediate the problem(s) found.

Works directly with the customer to assist with software support of Microsoft applications and other software used by MITW.

Installs and maintains on premise network wiring – Cat5 and Cat6

Installs and maintains network printers in conjunction with other technical service area staff.

Completes semi-annual health check and updates of all computers and peripherals. Assesses current condition and applies fixes to improve performance.

Provides staffing of the Help Desk as required.

Teams with other IT support staff on projects as required.

Assists in performing the duties of other staff in their absence or based on workload.

Manages assigned service calls through completion, including the prompt and accurate updating of detailed service call resolutions and ensures that customer department service expectations are met.

Attends seminars and trainings as directed by Information Technology Director.

Perform other related duties as directed.

MINIMUM TRAINING AND EXPERIENCE

Minimum of Associate’s degree in Information Technology, IT Support or closely related IT field. Prefer three (3) years’ experience in IT support. Knowledge of Microsoft Office and other Microsoft products, Adobe and general business and government software desired. Microsoft certifications or Comp TIA a plus.

SPECIAL REQUIREMENTS

Candidate selected for hire will be subject to a drug test and employment will be contingent upon the results of said test.

Must submit a valid Wisconsin Driver’s License, a reliable vehicle with state required minimum liability insurance and be able to meet the criteria to be placed on the Menominee Indian Tribe’s approved drivers list; three (3) years clear driving record.

Must successfully pass a background investigation and a reference check with previous employers.

Must be able to meet the physical aspects of the position, i.e. stand, carry lift heavy objects, etc.

Must have hands-on experience with Windows operation systems, personal computers and operating systems and possess a strong working knowledge of various software programs, i.e., Windows, and other Microsoft Office products.

Must be self-motivated and possess the ability to work alone, unsupervised.

Must possess the ability to learn the use of new software quickly and successfully instruct others in its use

Must possess the ability to write instructions in a logical and easy to follow style.

Must have a demonstrated work history of successful outcomes.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to perform mid to upper level data analysis, including the ability to coordinate, strategize, systemize and correlate, using discretion in determining time, place, and/or sequence of operations within an organizational framework. Requires ability to implement decisions based on such data, and overseeing the execution of these decisions.

Human Interaction: Requires the ability to provide first-level professional counseling to clients and/or patients.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, calibrate, tune and synchronize, and/or perform complex rapid adjustments on equipment, machinery, tools and/or materials.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, profit and loss, ratio and proportion; may include ability to calculate surface areas, volumes, weights, and measures.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as supervision, managing, leading, teaching, directing, planning, coordinating and controlling. Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.

Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

BEHAVIORAL EXPECTATIONS

Must be able to work in a properly collegial relationship with co-workers. Must be able to interact with other departments within the Tribe in the spirit of compromise. Must be able to take on additional responsibilities in a spirit of cooperation and teamwork. Must be able to maintain an atmosphere of trust, fairness and respect and be mutually supportive with co-workers. Must be able to maintain strict confidentiality.

Job Type: Full-time

Pay: $19.84 - $21.64 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

Salary : $20 - $22