Case Manager (Community Based Services)

The Case Manager position provides quality case management services through a strengths-based approach to youth and their families, in support of maintaining residence in a family environment, learning independent living skills, attending and succeeding in educational endeavors, and preventing or reducing hospitalizations.

Essential Functions

• Provides direct case management services to child clients and to their families, usually on a weekly basis, in an effort to maintain stability and residence in a family environment.
• Meets or exceeds the billable hour standard of client contact hours set for position.
• Assists clients and their families to identify, secure, and maintain community resources.
• Provides and coordinates necessary referrals and delivery of services among schools, community agencies, and within the organization to ensure that client is receiving necessary services.
• Works in partnership with clients and other vested individuals to design and implement a comprehensive and individualized plan of care based on a strengths assessment.
• Maintains accurate and complete records of all client services, as defined by state licensing agencies, funding agencies, and CrossWinds standards and requirements. Submits daily appointment sheets, progress notes, treatment plans, client status reports, timesheets, and all work-related paperwork in a timely manner and in acceptable format as determined by agency requirements.
• Develops knowledge of community resources and how to access these services for the benefit of clients.
• Establishes and maintains a positive working relationship and professional demeanor with clients, external community partners, Center staff members, and visitors.
• Attends professional workshops and seminars in order to maintain and improve professional skills and meet licensure/certification requirements.

Required Education and Experience

Associate's degree in psychology, social work, counseling or related field.

Preferred Education and Experience

Bachelor’s Degree in psychology, social work, counseling or related field.

Licensure/Certification

Must complete Case Management Training and provide training certificate to agency within six months of hire.

Additional Eligibility Qualifications

Ability to work with persons with serious emotional disturbance; possess demonstrated interpersonal skills and ability to react effectively in a variety of human service situations; demonstrate knowledge and skills regarding social, emotional, physical, and educational needs of students and families; ability to provide data driven decision-making; possess prior computer experience in Microsoft Office programs and basic computer fluency; a minimum of one-year work experience in the human services field is desirable, but not required.