Behavioral Health Care Manager, Child & Youth

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness.  Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title: Care Manager I, Child & Youth 

Schedule: Mon-Fri, 8a-4:30p

Salary: $41,000 (base pay) with additional incentive for language skills and behavioral health experience. Mileage reimbursement available.  

JOB SUMMARY: Provide comprehensive care management services to child and adolescent consumers with SED and their families/supports.

RESPONSIBILITIES:

1. Continual assessment of consumers’ strengths, needs, supports, and goals.
2. Meet with consumers and their supports in the community. Provide support to consumers in their home, at school, at court, at appointments in office, and any other community-based location where support is needed.
3. Collaboratively complete comprehensive and individualized care plan, crisis plan, PRAPARE screening tool, Columbia Suicide Severity Risk Scale (CSSRS), and DLA/CANS assessment tools within 30 days of consumer admission to MHC services, and every 6 months thereafter. Goals include both physical health and behavioral health, as well as any additional domains as applicable.
4. Assist with referral and linkage to internal and community resources to ensure consumers are successfully connected and receiving needed supports.
5. Provide side by side support to consumers in addressing barriers and learning new skills.
6. Advocate for consumers whenever necessary.
7. Assist consumers with attending appointments (Clinic, Therapy, IHC/PCP) by providing appointment reminders, collaboratively addressing barriers to attendance, and transporting when needed.
8. Provide education to consumers regarding gaps in care and collaboratively develop action plans to close gaps and manage health proactively.
9. Provide education to consumers and their supports regarding proper usage of Emergency Department and Inpatient utilization, PCP, and Urgent Care.
10. Provide supportive interventions when consumer utilizes ED/IP, according to agency guidelines.
11. Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.
12. Ensure efficient, timely, and coordinated transition of consumers when needed within the agency and the community.
13. Meet productivity standards as indicated in the Policies and Procedures.
14. Meet with Care Management Supervisor for monthly supervision and meetings as scheduled. Come prepared to supervision with questions, caseload information, and solutions for challenges.
15. Attend daily in person team meetings as scheduled. Come prepared to team meetings with questions, caseload information, and solutions for challenges.  Actively participate in collaborative problem solving and team building. 
16. Collaborate closely with team members, agency employees, and community partners to promote consumer success in accessing care and making progress towards goals.
17. Follow up with the plans developed in each supervision and team meeting within deadlines given.
18. Respond to urgent/crisis consumer needs with assistance and guidance from supervisor, crisis services, and clinic staff by developing and implementing plans and interventions.
19. Develop and maintain positive and professional relationships with consumer’s supports.
20. Ensure timely and appropriate documentation as required by the agency.
21. Develop and maintain community relations through prompt follow through with contacts.

REQUIREMENTS:

• Bachelor’s Degree in a health-related field of counseling, psychology, social work or other behavioral health field.
• Candidates with a bachelor’s degree in criminal justice must have fifteen college level semester hours of coursework in behavioral health.
• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance
• Cell Phone
• Transportation That Seats 4 People
• “F” Endorsement

ABOUT YOU:

Team Oriented

• Attend team meetings
• Participate in team meetings
• Assist other care managers as needed
• Aware of the role they play on the team
• Can diffuse even high-tension situations comfortably

Recovery Focused

• Individualized service plans
• Progress notes reflect quality service
• All domains are addressed with each consumer as needed
• Utilization of natural supports within the community
• Tolerance/patience to work through barriers
• Side by side philosophy
• CM is in the home regularly

Time Management/Organization

• Meet deadlines
• Prepared for meetings
• Assessments and service plans are completed timely
• Progress notes are entered timely
• Plan for time off
• Prioritize well
• Self-Disciplined
• Flexible

Integrity and Trust

• Honesty
• Professionalism
• Dependability 
• Strong follow-through

Approachability

• Engagement skills
• Crisis management skills
• Ability to give and accept feedback 
• Ability to work with other departments 
• Understanding and empathetic
• Good listener 

BENEFITS:

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts 

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.