Airport Baggage Operations Manager

Key Responsibilities

• Ensure the safe and secure operations, in accordance with the highest possible standards of health,
safety, security and all government statutory requirements.
• Monitor and progress in KPIs like MBR (missed baggage ration) indicators as well as inbound baggage
times to carousels.
• Work together with all department managers to ensure all baggage room areas are covered (including
BSO follow up).
• To lead and manage an operational team to deliver excellent and safe performance in the ramp and
interline service functions at a high-volume international airport.
• Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management.
• Ensures service delivery to customer airlines is according to the airline contracts, and within the agreed
budget level.
• Supervise lead agents; allocating bag room agents as needed.
• Manage staff of 60 employees.
• Support Health & Safety Committee.
• Act as the station designated planner.
• Suggest, elaborate and document LSOPs when considered necessary.
• Ensures safety and security procedures are performed according to the Menzies Health & Safety
regulations, and according to international aviation standards.
• Monitors performance, taking action to correct any shortfalls.
• Liaises with airline station managers, airport operations staff, handling agents, customs, immigration,
and security officials, and other airport stakeholders.
• Provides reports as required, and service delivery measurements.
• Provides leadership to the operations team, developing their skills.
• Work shifts as required by the business.
• To report any significant deficiency in our products, materials, and documents.
• Has the duty to suggest any improvements to working practices especially those relating to safety and
security.

Qualifications

• Ground Handling experience at a high-volume international airport.
• Financial management skills awareness.
• Able to communicate effectively with senior level personnel.
• Conversant with international airline ramp handling procedures, international aviation safety and
security procedures, and Menzies ramp, safety, and security procedures.
• Able to work with a multinational work force, and to adjust to the local conditions of the station.
• Excellent knowledge of ramp GSE.
• A working knowledge of the IATA Standard Ground Handling Agreement.
• Aptitude to develop the supervisory team, provide succession planning, and re-engineer business
processes as demanded by changes in the business.
• Able to support other stations as required and ensure own station responsibilities are covered when on
leave.

• Must be able to lift at least 70 pounds on a continuous basis.
• Must be able to pass a ten-year background check as required by US Customs.
• Must pass a drug test.
• Must have current driver’s license with no violations over the past 5 years.

Knowledge, Skills and Abilities
• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when
needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Benefits
• Salary $88,000
• Advancement Opportunities
• Health, Dental, Vision, 401K
• Voluntary Life and Short-Term Disability Insurance
• Paid Vacation
• Paid Training
• Uniform Provided

Working Conditions
The work environment characteristics described here are representative of those an employee encounter while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee
frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee
is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or
waste. The employee occasionally works in high, precarious places