FT Support Specialist (Work From Home)

Meowtel.com is the #1 cat sitting app in the U.S. and they're on a mission to help every cat and cat parent live their best life! They are looking for self-motivated and pawsitive Support Specialists to join their Demand Team to deliver an exceptional experience to every active member of their community: sitters, customers, and their kitty clients too! This is a remote, full-time position but their preference is for you to be able to work a set schedule that falls between 3am-12am PST to support the US time zones they operate across.

• Build relationships with community members as you support them through various contact channels (email, live chat, platform chat, 1-844-MEOWTEL).

• Address the needs of users using clear communication, especially during emergency situations, so that quality solutions can be quickly provided.

• Lead support tickets where you'll be documenting the concern, investigating the issue, and providing expertly-written communications to both parties along the way.

• Collaborate cross-functionally to improve the Meowtel user experience and internal processes supporting them.

• Demonstrate calmness and professionalism during every interaction and in every communication channel they use.

• Develop and publish customer-related communications, notices, and alerts.

• Support special projects related to the demand-side of the marketplace.

• They're looking for Support Specialists who have at least 1 year of experience under their belt and can speak fluent 'Google,' meaning you use the available resources you have to come up with solid solutions and new ideas.

• You can demonstrate clear and concise written and verbal communication in English and love to collaborate with teams.

• You are 100% confident with providing meowvelous phone support.

• You have experience using Google Suite, CRMs, databases, and virtual phone systems or can learn these systems quickly.

• You have at least 1 year of experience in customer-facing roles with the ability to listen carefully.

• You have very high attention to detail, with the ability to prioritize tasks and adhere to schedules.

• You are solution-oriented and are ready to implement feedback right away to continue learning and growing.

• You take initiative to get things done, and seek to find solutions with the tools and resources available to you.

• You exhibit a pawsitive attitude and a desire to be a contributing member of the team.

• Bonus points: You are a cat parent or have used Meowtel as a sitter or a customer!