Implementation specialist

At Mercantile Bank, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities.

Employees are our most valuable asset! If you have an interest in joining a team that operates with INTEGRITY and PURPOSE, consider Mercantile Bank as a potential employer.

Summary

As a Time and Attendance Implementation Specialist you will be the expert when it come to the Time and Attendance software.

You will have an important role in building our customer relationships by guiding them through the implementation of their new service.

Along with the MercForce team, you will perform quality training to facilitate understanding of the service and ensure the cohesive transition of the client to a support specialist.

You understand that implementations can be a challenge for the customer so you are attentive to the customer's needs and go above and beyond for them to be sure that problems are resolved and questions are answered.

In this full time position you would be eligible for a full benefits package that includes medical, dental, vision, a flexible spending account (FSA), paid vacation and sick time, life insurance, a 401(k) with a match at 100% up to the first 5% of your contribution, discounted bank services, adoption assistance, exceptional training and development opportunities, and more!

As an HCM Time and Attendance Implementation Specialist you will...

• Develop and maintain expert knowledge of the functions and configuration on the HCM system as well as product, services and pricing of alliance products to support the MercForce team, clients, and other departments.
• Assist existing clients who have new configuration requirements and ongoing support needs for iSolved Time & Attendance, Time Clock Hardware, Occurrence Tracking and custom reporting.

This may require web, phone, and / or in person meetings.

• Perform all pre-training and pre-production testing necessary for successful implementation and transition to production.
• You will manage the time & attendance implementation process to ensure high accuracy with conversion and completion by established implementation deadline.
• Trace and reconcile problems back to the source, analyze issues and make the appropriate decisions for correcting entries or configuration.
• Perform system and product training with the employer. Complete a cohesive transition of the new client to their assigned specialist including client specific training for the specialist.
• Follow-up with all clients after implementation to ensure that they are satisfied.
• Maintain and update the status of each implementation using our internal Pipeline.
• Perform billing actions according to proposal and contract.
• Perform client terminations according to the Client Termination Procedure.
• Maintaining a high rate of client retention through quality service.

Qualifications

• Minimum 3 years of HCM or HRIS-related experience, data management, data analysis experience.
• 2-year college degree to specialize training that is equivalent.
• Conceptual knowledge of networking and time clock hardware.
• Advanced proficiency with Microsoft office with an emphasis on Excel.
• Knowledge of Payroll related functions and systems.
• Project management experience preferred.

Do you have an analytical mindset and excellent customer service skills? Do you enjoy leading projects? Are you motivated for next opportunity to work with a great team and customers? Apply today!

This position allows for a hybrid(office / home) work schedule once the initial training is completed.

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers.

Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex / gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.

Job Posted by ApplicantPro

Last updated : 2024-04-28