Automotive Service Advisor

Jeff Wyler Mercedes-Benz of Louisville is searching for an experienced, ambitious Service Advisor. 

Are you ready to be a part of one of our most essential positions within our service department?

Are you ready to set yourself up for success?

If you said yes to either of those questions, Mercedes-Benz of Louisville would like to help YOU achieve your goals!!

Job Details:

• Up to $100k / year based off of experience.
• Full-time

Benefits:

• Health Insurance
• Health savings account
• Dental Insurance
• Paid time off
• Vision Insurance
• 401(k) Matching
• Employee discount
• Life Insurance
• Referral program
• Retirement plan

Mercedes-Benz of Louisville is searching for a dedicated Service Advisor. Whether you have 15 years of experience, or have not one single clue about the automotive industry, we will make sure that you are set up for success.

What you will do:

• Promptly greet customers in the service drive.
• Perform walk-around of the customer vehicle to document existing damage, tire condition, and note any opportunities to provide services such as detail, dent removal, or address paint chips. 
• Listen to customer's complaints and description of symptoms, clarify description of problems, and check vehicle maintenance records.
• Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Generate service order estimates and quotes for customers based upon a menu of recommended services.
• Understand the technician's diagnosis and service recommendations. 
• Verify availability of required repair parts. 
• Explain cost, service process, and time requirements to customers thoroughly.
• Establish completion expectations with the customer.
• Monitor repair progress.
• Inform customer when vehicle is ready and customer concerns have been addressed. 
• Interpret and clarify repair procedures with the customer.
• Document information about services performed or recommendations.
• Explain any cost adjustments to customers.
• Maintain satisfactory customer service scores as prescribed by the manufacturer and dealer.
• Schedule appointments and maintain an organized schedule.
• Conduct post repair follow up.

What you need to qualify:

• Valid drivers license
• Must be able to complete and pass background check and drug screening
• Must be detail and goal oriented
• positive attitude 
• Great customer service skills, follow up, and sales experience

How will you succeed?

• Show up on time every day
• Ask questions and learn!
• Respect your managers as they respect you and value your time
• Respect co-workers
• We are here to help you, while you help our family expand! 

Experience:

At least 2 years of relevant experience. 

Why Jeff Wyler? WHY NOT??
Join our team and learn why! Apply today and see what we have to offer!! 

Top work places for 2023 by The Louisville Courier-Journal!

Top work places for 2018, 2019, 2020, 2021, 2022, and 2023 by The Cincinnati Inquirer!

Salary : $100,000