Floor Manager

Description

The Floor ManagerFlFloor ManagerFlFloor Manager Manager is responsible for overseeing and directing all aspects of the automotive sales department. This role involves leading a team of sales representatives to achieve maximum profitability and customer satisfaction. 

Responsibilities:

Sales Team Management:

• Recruit, hire, train, and develop a high-performing sales team. 
• Motivate and inspire the team to achieve sales targets and exceed customer expectations. 
• Provide ongoing coaching, mentoring, and performance feedback. 

Sales Process Oversight: 

• Ensure adherence to the dealership's sales process and best practices. 
• Monitor and analyze sales performance data to identify areas for improvement. 
• Implement strategies to enhance sales effectiveness and efficiency. 

Customer Satisfaction:

• Foster a customer-centric, hospitality-based culture within the sales department. 
• Resolve customer complaints and issues promptly and professionally. 
• Ensure that customers have a positive and memorable experience throughout the sales process. 

Inventory Management:

• Collaborate with the purchasing department to maintain adequate inventory levels. 
• Manage vehicle turn rates and minimize stock obsolescence. 

Financial Performance:

• Monitor and analyze the department's financial performance. 
• Develop and implement strategies to increase profitability. 
• Manage expenses within budget. 

Market Analysis:

• Stay informed about market trends, competitor activities, and customer preferences. 
• Conduct market research to identify new opportunities and adjust sales strategies accordingly. 

Compliance: 

• Ensure compliance with all applicable laws, regulations, and dealership policies. 
• Maintain accurate records and documentation. 

Qualifications:

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• 3 years of experience as an Automotive Sales Manager or 5 years in an F&I or Floor Manager role.
• Strong leadership and interpersonal skills. 
• Excellent communication and negotiation abilities. 
• Proven track record of achieving sales targets and exceeding customer expectations. 
• Strong knowledge of the automotive industry and sales processes. 
• Proficiency in using CRM software and other relevant tools. 
• Ability to work under pressure and manage multiple tasks simultaneously. 

Physical Requirements

• Sitting: The majority of the workday is spent sitting at a desk, using a computer and phone.
• Standing and Walking: There may be times when the sales manager needs to stand, walk around the dealership, or attend meetings.
• Reaching and Bending: The manager may need to reach for files, supplies, or equipment.
• Lifting: Occasionally, there might be a need to lift or move documents, supplies, or equipment.

Benefits of Working at Swickard:

• Career Path –Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.? 
• Ongoing training and support
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance 
• Optional disability coverage
• 401k plan
• Paid Holidays 
• PTO

About Us: 

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR. 
• We’re a hospitality company that happens to sell cars, parts, and service. 
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!? 
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. 

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

Salary : $60,000 - $96,000