Floor Manager

Description

We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!

If you have experience in hospitality, guest services, or just simply love making people happy, we’d like to help you translate those skills into a successful career with Swickard Auto Group.

How You Will Make an Impact

Our customer base seeks luxury, value, and world-class service. As a Floor Manager, you will be responsible for delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will coach and lead our sales team to achieve their goals and develop their skills. You will directly impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.

What Winning Looks Like:

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Ability to command the respect of your peers and team to drive results
• Follow a servant leader mentality i.e., always helping others around you achieve success
• Strong understanding of what it takes to always achieve high customer satisfaction
• Aspirations to grow in your career up to and beyond a Floor Manager
• Actively participate in recruiting and hiring for all positions; ensure performance reviews and coaching sessions are completed as scheduled; development of short- and long-term goals for each department manager
• Coach salespeople on best practices for closing more deals and provide advice and guidance to improve sales performance
• Set sales goals, track progress, and lead a team to achieve and exceed those quotas
• Forecast sales for upcoming months and quarters and compile the necessary reports for dealership management to review
• Manage a CRM platform to retain customers and seek out new prospective sales
• Maintain a strong focus on the satisfaction of all employees and customers
• Oversee all activities occurring in the vehicle showroom

Skills Needed to Win:

• Ability to effectively manage time to meet and exceed targets
• A strong desire to succeed
• Focus on providing all customers an exceptional experience
• Outgoing personality with expertise in developing relationships (i.e., a “people person")
• 3 years of experience as a Sales Associate/Manager at a franchise dealership or 3 years in F&I or Floor Manager role or closing car deals
• Complete understanding of how to desk subprime car deals as well as prime deals
• Solid sales competencies with knowledge of strategies and best practices
• Excellent leadership skills with a passion for developing employees
• Must have strong organizational skills, and the ability to read and understand manufacture statements, F&I statements, and finical statements.
• Keen attention to detail with a commitment to solving complex problems
• Strong written and verbal communication skills
• Knowledge of inventory control and management
• CRM skills

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others.
• We have over 2,000 employees at 28 dealerships in 5 states…and we are still growing!
• We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
• We are a team. Everyone plays a role in our success.
• We are a hospitality company that happens to be in the automotive industry.

Benefits of Working at Swickard:

• Ongoing training and support
• Opportunities for continued personal and professional growth
• We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristics protected under applicable State or Federal laws and regulations.

Competitive benefits package:

• Insurance: medical, dental, vision, life, and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.