Quality Assurance Technician

Headquartered in Louisville, KY and ranked among the top carriers in the U.S., Mercer Transportation has earned a reputation as one of the nation's leading owner operator companies. For over forty years, Mercer has built a family on the foundation of honesty, professional freedom and experience.

Truck drivers are essential to our country’s economy because they haul products and materials throughout all states. Without truck drivers, businesses and consumers would not have what they need. Quality Assurance Technicians help Mercer keep our truck driver’s vehicles and trailers in compliance with Dept. of Transportation requirements. If you are considering becoming a Quality Assurance Technician, you might be wondering what exactly this position involves.

What do Mercer Transportation Quality Assurance Technicians Do?

Conduct vehicle safety inspections of new and used commercial motor vehicles in accordance with federal regulations and state law.  You will ensure all trucks and trailers operated by our drivers are safe and Department of Transportation compliant.

Job Expectations of a Quality Assurance Technician

Technicians would be responsible for total quality and thoroughness of their vehicle inspections.  Must be able and willing to work in diversified environments, such as cold, heat, or wind and gain general knowledge of vehicle components.

Office hours are Monday through Friday, 8am-5pm

Job duties often include:

• Performs truck inspections in accordance with the Department of Transportation.
• Install Electronic Logging Device (ELD's) and dash cameras into Commercial Motor Vehicles.
• Keeps up with inventory of ELD’s and dash cameras and preps them for installation.
• Performs data entry and files inspections and maintenance reports.
• Maintains inspection and maintenance files.
• Performs truck inspection orientations for all new contractors/agents/employees.
• Notifies contractors of repair options if needed.
• Receives copies of DOT inspections, audits them, signs a copy to send back to the state and makes a copy to send to the log department.

You are expected to work within a system designed to handle drivers from the orientation process through the duration of their contract with Mercer regarding inspections. This system often requires the management of hundreds of truckers a year and working with our recruiters through orientation and maintaining paperwork in the drivers’ files.

Interpersonal Skills and Knowledge a Quality Assurance Technician Should Know

As a Quality Assurance Technician, you must be able to follow instructions and maintain logical follow-through on all projects. The ability to stay organized with materials and time is essential. The need for organization is due to the nature of managing many different projects and people at once. You will resolve most maintenance issues by taking independent actions and calculated risks without supervision. One of the most critical skills is the ability to efficiently answer and respond to questions regarding projects and promptly respond to customer needs.  You must possess excellent verbal, written, and interpersonal communication skills used to effectively convey information with a clear understanding to others. Also, you should develop an in-depth understanding of the truck-driving industry and remain current on truck maintenance, DOT safety regulations, systems and procedures. As a Quality Assurance Technician, you should seek opportunities to improve processes and implements creative solutions. This position will report employee activity to manager to assist in performance planning.

Why Are Quality Assurance Technicians Necessary?

At Mercer, our long-term success is directly linked to our ability to consistently meet federal regulations and requirements and exceed safety expectations. If you are interested in becoming a Quality Assurance Technician apply today!

Education Requirements: High School Diploma or equivalent.

Other Requirements: Valid driver’s license

Mechanical knowledge of diesel engine commercial vehicles is a plus. Previous inspections experience in any other areas (home, auto, structural, mechanical/electrical) is also a plus. General knowledge of cars/trucks/commercial equipment is preferred and recommended.

Compensation and Benefits:

As a Mercer employee, you, your spouse and children, can use our free health care clinic at no cost to you!

Mercer offers competitive salaries and comprehensive benefits programs provided to all eligible employees; paid vacation, holidays and sick leave, medical/dental/vision insurance, life insurance, long & short-term disability, 401K Plan and voluntary optional insurances. These plans are subject to change at the discretion of the company.

May be subject to the following screening requirements: Motor Vehicle, Drug Screen, and Criminal Background Check.

Equal Employment Opportunity:
We are an Equal Opportunity/Affirmative Action Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, national origin, age, sexual orientation, genetic information, or mental and/or physical disability.