Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners’ financial lives.
We’re looking to hire a Senior Manager, Card Disputes to lead a team of Disputes Specialists responsible for delivering a magical customer experience all while balancing risk. As the Senior Manager of Card Disputes, you will serve as the disputes subject matter expert, drive operational and strategic planning, and define and document business requirements, all while upholding our commitment to exceptional customer service. You will also work on impactful projects to improve the efficiency and effectiveness of the Disputes function as a whole by partnering with our Engineering, Design, Product, and Customer Support teams.
*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC.
In this role, you will:
You should:
The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
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We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.
Please see the independent bias audit report covering our use of Covey here.
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