SUMMARY
Accessible to associates, managers and executive leaders as a central escalation point for managing response and resolution for all Human Resources (HR) service issues occurring at the market level; collaborates with HR functional, system and operational leaders to identify root cause and resolution pathway to prevent recurrence of issues; effectively communicates status and response for escalated service issues to market associates and leaders.
***This will be a fully onsite position requiring market travel to support our Lima Market facilities in Lima, OH .
ESSENTIAL JOB FUNCTIONS
QUALIFICATIONS
Education:
Required - Bachelors in relevant field (Business Administration; Healthcare; etc)
Preferred - Masters
Licensure/Certifications:
Preferred - Professional HR Certification (PHR / SPHR / SHRM-CP / SHRM_SCP)
Experience:
Required - Minimum of 5 years customer service experience in HR-related discipline
Preferred - Executive level communication experience, healthcare experience, Workday, Service Now experience preferred
Skills:
Active listening, Persuasion, Persistence; Communication; Problem Solving; Critical thinking; Organization; Conflict Resolution; Detail Oriented; Time Management
WORKING CONDITIONS
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
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