What are the responsibilities and job description for the Specialty Account Coord II position at Mercy?
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
The Specialty Account Coordinator II is responsible for multiple facets of patient account coordination including insurance/benefit verification, denials management, patient assistance, and collections. The Specialty Account Coordinator II is also responsible for providing training to new and existing staff on policies, protocols, systems, standards, techniques and communicating clear instructions to the team as the liaison to management. The Specialty Account Coordinator II is responsible for knowing which assistance programs, such as drug copay cards or foundations that patients may qualify for, assisting patients in enrolling in those programs, monitoring services rendered, billing the assistance programs for the applicable funds and conducting random quality control checks on all aspects of work produced by the team. This position requires a thorough understanding of claims procedures and insurance company regulations. The Specialty Account Coordinator II also serves as a resource for other staff and patients and performs duties in a manner consistent with Mercy Service Standards.
Qualifications:
Education: Some college hours in business, finance and/or accounting related courses preferred.
Experience: A minimum of 5 years related experience including 1 year of pharmacy technician experience required.
Knowledge, Skills and Abilities:
Interpersonal, organizational and analytical skills required.
Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy.
Ability to use logic, good judgment and be able to rapidly identify and initiate corrective action when problems arise.
Must be able to communicate effectively providing good written and oral direction to co-workers.
Must be able to work collaboratively with VBO management and co-workers in demanding situations.
Ability to float to other pharmacies and other pharmacy locations as needed.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
