Responsibilities

Overview

The RN Patient Navigator – Transfer Center works in the Mercyhealth Transfer Center and coordinates patient care activities to assure appropriateness of services and efficient utilization of resources, improve coordination of care across the health care continuum, and to contribute to improved patient satisfaction and outcomes. Provides compassionate, culturally sensitive, holistic nursing care to patients in a clinical setting, supporting the Mercyhealth nursing mission, practice values and strategic plan. May include variable shifts, weekends, holiday and/or on-call hours. Performs other duties as assigned including floating to various units based on identified needs and clinical competency.

Essential Functions

- Coordinates patient transfers into, out of, and within the Mercyhealth system - Provides care coordination to hospital patients in a variety of settings to assure seamless transitions in care while minimizing any associated delays - Receives referrals and conducts clinical chart review to identify coordination needs - Applies current clinical nursing knowledge to coordinate and anticipate needs including bed placement, consult services, and transportation - Collaborates with the healthcare team to ensure transfer is appropriate and timely - Collaborates with staff nurses, physicians, and dispatch services to ensure all elements of the transfer process are completed - Applies Case Management/Utilization Management principles to identify and intervene in situations that pose financial risk to the patient and the organization. -  

Minimum Qualifications

Graduate of an accredited nursing program. BSN or upon hire BSN completion agreement for enrollment in an accredited BSN Completion Program. Five years related experience and/or training in acute care setting. If hired prior to 1-1-17 in Winnebago county and 9-1-15 in Rock, Walworth and McHenry County an ADN is required. May require specific years of applicable experience to qualify (per department guidelines)

Job Based Competencies

May include color blind test (per department guidelines) Must be skilled with use of voice mail and phone features. Must be able to use available technology for language interpretation. Must have expert knowledge of Allscripts Care Management program and Epic EMR. Must be able to use Microsoft Outlook, and have basic knowledge of Excel and Word. Must be able to easily toggle between computer applications. Must be available to work and or be on-call on weekends and holidays, as assigned. On-call requires accessibility by pager or cell phone during assigned hours and ability to respond promptly to pages by phone.

Responsibility

Assignments are based on abilities and are normally received in the form of results expected and due dates. Only general procedures are available to guide work. Must be able to work independently with minimal guidance.

Physical Requirements

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is frequently required to sit, handle, finger, feel, reach with hands and arms, talk and hear. The employee is occasionally required to stand, walk, climb and balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include frequent close vision, distance vision, and the ability to adjust focus as well as occasional color vision, peripheral vision and depth perception. . Specific fine motor abilities required include writing, keyboard entry and mouse use.

Public Contact

Partners, physicians, patients/family, visitors, vendors