What are the responsibilities and job description for the Recruitment Assistant (Administrative Assistant II) position at Meredith College?
Description:
Provides a variety of administrative and staff support duties for the Office of Admissions which requires a range of skills and knowledge of College and departmental policies, procedures, and technology. Additionally, as an assistant to the recruitment team, this position has a significant front line interaction with prospective students and their families, in person, by phone, and via electronic communication as the position supports recruitment and admission processes.
Duties:
- Serves as the front-line contact for all daily campus visitors. Receives, greets and directs visitors who arrive for individual appointments.
- Provides support for campus visit programming by ensuring the Welcome Center is ready for guests daily.
- Collaborates with and provides back-up support for the Assistant to the Director and Campus Visit Coordinator.
- Responsible for group visits; ensures accurate information is composed and provided to external and internal constituents via web, email, and phone.
- Answers the College and Admissions phone lines, assisting internal and external constituents with questions about admissions or routing calls as appropriate.
- May serve as a liaison with other departments and operating units in the implementation of departmental processes and policies and resolution of administrative and operational problems.
- Establishes, maintains, and updates prospective student records in the admissions CRM including summaries of conversations and interactions with students, families, and other constituents.
- Creates and maintains student worker training documents.
- Sorts, screens, reviews, and distributes incoming email from the departmental inbox.
- Requisitions maintenance, and/or other services.
- Supervises and trains student employees.
- Assists Director of Admissions with special projects.
- Monitors Admissions webpages for accuracy and clarity.
Qualifications:
Skills Needed:
Key Interfaces:
- Must have excellent verbal and written communication skills.
- Must have excellent customer service skills.
- Must have good problem solving skills.
- Must have the ability to supervise student workers and have excellent organizational skills as well as attention to detail.
- Must be familiar with Microsoft Office and Google Docs
- Must have ability to quickly learn admissions technology; preference for knowledge of Technolutions, Slate.
- Must have ability to understand and interpret the Federal Educational Right to Privacy Act and maintain confidentiality as needed.
Key Interfaces:
- Interacts with prospective students and families, admission team staff, and campus colleagues on a daily basis.
- May interact with other administrative staff in the College.
Education & Experience:
- Either high school diploma and a minimum of four years’ experience in an administrative assistant position that included regular contact with external constituencies.
- Bachelor’s degree and a minimum of one year of experience.
- Experience in and educational setting is preferred.
Working conditions & physical demands:
- General office setting with moderate noise level.
- Occasional weekend or evening work may be required.
- Travel between college buildings is required.
Required Documents:
Cover Letter, Resume
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