What are the responsibilities and job description for the AV Support Engineer - Redmond, WA position at Merge IT?
Our enterprise-level client is seeking to add an AV Support Engineer to work onsite in Redmond, WA. Please see below for full details:
Job Notes:
-3-6 month contact / extensions possible, perm conversion also possible with good performance
-ASAP start date
-Onsite in Redmond, WA
-Drug & Background required.
Provides on-site technical support for AV infrastructure and end-users at client's executive location in Redmond, WA. The Support Engineer is accountable for providing premiere technical support to executive level customers, clients and vendors. This includes all aspects of technical support including implementation of audio/visual at the facility and responding to customer requests via email, walk-up, and phone calls.
• Provide premiere technical support for all briefings, demonstrations, special events and internal meetings.
• Assist in creating, updating and adhering to procedural documents concerning logging, troubleshooting and repairing technical issues and problems.
• Monitoring and responding to email inquiries and support requests.
• Provide technical support for audio/visual equipment including but not limited to Crestron, Extron, Biamp, Black Magic, AV distribution and CMS systems.
• Daily maintenance and testing of audio/visual systems, demonstration systems, back-end infrastructure and hallway interactive displays.
• Record all issues, customer requests, project work and support calls into the ticketing tool.
• Maintain the facility technology according to top client standards.
• Able to conduct self and resolve issues in a highly professional manner with appropriate decision-making skills based on the situation.
• Work cross functionally with other teams in areas of large events, IT support, AV support, data center support and other areas assigned by management.
Qualifications:
• Prior in-person customer service experience
• 2-3 years of IT/AV work experience (corporate environment preferred)
• Ability to work on-site in Redmond, WA Monday – Friday
• Must be able to comply with dress code (business casual)
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: (url removed)
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Job Notes:
-3-6 month contact / extensions possible, perm conversion also possible with good performance
-ASAP start date
-Onsite in Redmond, WA
-Drug & Background required.
Provides on-site technical support for AV infrastructure and end-users at client's executive location in Redmond, WA. The Support Engineer is accountable for providing premiere technical support to executive level customers, clients and vendors. This includes all aspects of technical support including implementation of audio/visual at the facility and responding to customer requests via email, walk-up, and phone calls.
• Provide premiere technical support for all briefings, demonstrations, special events and internal meetings.
• Assist in creating, updating and adhering to procedural documents concerning logging, troubleshooting and repairing technical issues and problems.
• Monitoring and responding to email inquiries and support requests.
• Provide technical support for audio/visual equipment including but not limited to Crestron, Extron, Biamp, Black Magic, AV distribution and CMS systems.
• Daily maintenance and testing of audio/visual systems, demonstration systems, back-end infrastructure and hallway interactive displays.
• Record all issues, customer requests, project work and support calls into the ticketing tool.
• Maintain the facility technology according to top client standards.
• Able to conduct self and resolve issues in a highly professional manner with appropriate decision-making skills based on the situation.
• Work cross functionally with other teams in areas of large events, IT support, AV support, data center support and other areas assigned by management.
Qualifications:
• Prior in-person customer service experience
• 2-3 years of IT/AV work experience (corporate environment preferred)
• Ability to work on-site in Redmond, WA Monday – Friday
• Must be able to comply with dress code (business casual)
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: (url removed)
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
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