Client Service Director

Meritore Technologies
Mount Laurel, NJ Full Time
POSTED ON 6/12/2023 CLOSED ON 7/9/2023

What are the responsibilities and job description for the Client Service Director position at Meritore Technologies?

Role                : Client Service Director
Duration         : Full Time Position
Location          : Mount Laurel, NJ  (Hybrid – 3Days )
 

Summary of Position

 

Provide High Level Customer Service to all Clients and Participating Members, assists COO with handlings of the Division, works directly with all Fund Staff, Ensure the quality of the product we provide to our customers, and manage the day to day with your team.

 

 Duties & Responsibilities

 

  • .Implement new clients
  • Oversee Team, Member Service Managers and Client Service Managers
  • Oversee Assigned Groups
  • Run Implementations of new clients and annual carrier/plan changes
  • Lead designated projects
  • Interface with client and provide quarterly updates
  • Meet with clients on a needed basis
  • Escalated calls from members and clients
  • Assist Team Members with phone calls and training
  • Provide reporting info to clients
  • Help client with new issues and finding out of the box solutions
  • Work with client staff and senior leadership on all needs
  • Disseminate information to team, provide cross team training on new groups
  • Complete team member assessments
  • Assists in delivery of Client Renewals
  • Attend Team/Division Meetings
  • Projects that assist in the Growth of the Company
  • Attend/Present at Retiree Meetings
  • Design, Prepare, and Coordinate Member Communications
  • Prepare mailings for communications to members regarding changes, updates, opting out, meetings, informational, etc.
  • 10% of time is dedicated to QMC committee needs
  • Monitor Team Calls for quality
  • Lead Bi-weekly Team Meetings
  • High School Diploma or Equivalent

 

Preferred Qualifications

·        Life and Health License

·        AHIP Training and Certificate

·        2-3 Years Management Experience in Healthcare

 


About the Company:
Meritore Technologies



Industry:
Computer/IT Services


Salary : $120,000 - $140,000

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