Project Manager - Digital Experience

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Merkle is an agency of dentsu.

As the Project Manager - Digital Experience, you will oversee projects that span across digital experiences (Experience Strategy, Experience Creative, and Website/Mobile App Development), ensuring budget-conscious delivery with a clear scope. You will collaborate with stakeholders to align project goals and requirements, while managing client relationships for satisfaction. Leading a diverse team, you'll guide them towards high-quality outcomes, allocate resources, and adjust for project efficiency. Risk assessment and mitigation will be crucial, alongside budget development and cost control. Communication facilitation, quality assurance, and continuous improvement will also be part of your responsibilities and documentation of all project facets. This is a remote position, reporting to Director, Delivery.

Job Responsibilities:

• You will develop project plans, ensuring that projects are delivered on time, within budget, and according to the defined scope.
• You will collaborate with stakeholders, both internal and external, to confirm project goals, scope, and requirements. Manage client relationships and ensure client satisfaction throughout the project lifecycle.
• You will lead cross-functional teams, including designers, developers, marketers, and other project resources. Provide guidance and direction to team members, ensuring collaboration and high-quality project deliverables.
• You will allocate project resources, ensuring that team members have the necessary capacity to complete their tasks. Monitor resource use and make adjustments to increase project efficiency.
• You will manage risks throughout the project lifecycle to minimize their impact on project outcomes.
• You will develop project budgets, tracking expenses and ensuring cost control.
• You will facilitate communication between project team members, stakeholders, and senior management. Provide regular project status updates and reports, highlighting milestones and risks.
• You will identify opportunities for process improvement and implement best practices to enhance project management efficiency.
• You will maintain accurate project documentation, including project plans, requirements, change requests, and other project-related artifacts. Ensure documentation of project decisions and outcomes.

• Bachelor's Degree, in related field
• Minimum of 5 years of experience as a Project Manager, with a focus on digital experiences and related projects.
• Demonstrated expertise in project management methodologies, tools, and best practices. Experience successfully managing complex projects from initiation to completion.
• In-depth understanding of digital technologies, trends, and best practices. Familiarity with user experience (UX) design, web and mobile development, content management systems (CMS), and digital marketing.
• Experience managing project budgets, allocating resources, and ensuring project profitability.
• Identify and overcome project-related challenges and risks.
• Experience managing client relationships, understanding client needs, and ensuring client satisfaction.
• Familiarity with Agile project management methodologies, such as Scrum or Kanban, and experience applying them to digital projects.

The anticipated salary range for this position is $68,000-$110,400. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/

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About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.