Lead Technical Analyst

Lead Technical Analyst
Location: LEGOLAND Florida

 A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be. 

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, our Technology team are looking for a positive and proactive Lead Technical Analyst.  This role will be based at our LEGOLAND Florida Resort, working 40 hours per week including some weekends and holidays. 

About the role...

Reporting into the IT Manager, you will provide technical leadership to regional IT teams so that proficient IT support and project delivery can be delivered across the designated region.

You will provide technical leadership across multi-disciplines including and not limited to Windows 10, Office 365, Point of Sale hardware (Aures), Adyen (credit card terminals), Intune, SCCM, Cisco networking, IOS and Android, cloud-based software (Simphony, accesso, infor).

You may also be required to travel to our Midway attractions and deliver project and IT service-related work.  Key Objectives include:

• Working with the IT Manager to ensure that Technology remains fully available and resilient and that customers / guests have a memorable day visiting our attractions.
• Collaborating with global teams to identify and fix incidents and to prevent reoccurrences.
  
• Ensuring service requests and incidents are resolved in a timely manner.
  
• Delivering key parts of major projects on time and to standard.
  
• Leading the onboarding of new technologies and become the subject matter expert including writing knowledge base articles.
  
• Forming part of an incident response team in the event of a higher priority escalation.
  
• Promoting and advocating security and governance policies.
  

About You…

• 4 years’ experience working in a 2nd or 3rd line support environment, able to work effectively and communicate with colleagues at any level influencing and guiding users on policy decisions.
• Tenacious at fault finding and proactive in finding answers and solutions.
  
• Excellent communication skills.
  
• ITIL Foundation.
  
• Microsoft365 Certified Modern Desktop Administrator Associate Certification.
  
• Technical Skills – Windows 10, Office 365, Teams/Sharepoint, Intunes, ServiceNow, SCCM, Digital Signage, IOS/Apple, basic
• Cisco networking and wifi, Point of Sale (POS)/Kiosks.
  
  

The Benefits…

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here). 

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any reasonable adjustments due to disability or a medical condition, we'd love to hear from you at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.