Assistant Director Student Success: Retention & Engagement

Position Overview & Responsibilities
The Academic Success Center is hiring an Assistant Director of Student Success for Retention & Engagement. Reporting to the Vice President and Dean of Student Outcomes and Success, the Assistant Director manages multiple processes and outreach focused engagement and retention of students including the registration process for all incoming freshmen and the coordination and outreach to all students who do not register for fall and spring classes. The Assistant Director managed all Success Center communications to all students including texting, emailing and phone. The AD manages ASC email inbox, and triages all requests for success coaching and assigns incoming student requests to particular success coaches in the ASC. The AD in charge of the ASC webpages and social media accounts and is the primary liaison with our Admissions team. The AD manages the academic side of the college’s CARE systems.
The position requires a commitment to and experience with diversity, equity, and inclusion, preferably in a higher education setting, cultural competency, and ability to relate to and to communicate effectively with students, staff, and faculty, representing diverse identities, communities and experiences.

• Manages the registration process for all new freshmen including the ASC communications with new students throughout the summer - texting, email, phone calls

• Serves as the central ASC liaison to Admissions office managing the collection of data on the academic interest form completed by all new students

• Serves as the ASC member of the CARE team

• Manages the collection, processing and triaging of CARE reports and student concerns that come through the ASC

• Monitors the ASC staff use of CARE and the colleges CRM to ensure a uniform standard of quality in reporting and follow-up by ASC Staff

• Manages the registration process for all new freshmen including the ASC communications with new students throughout the summer - texting, email, phone calls

• Manages the ASC webpage and social media outreach - facebook, instagram, TicTok and direct to student campaign via the college’s artificial intelligence, Mackbot.

• Manages the communications and forms platform in the colleges CRM

• Manages the outreach process to all students who do not register for classes - email, texting and phone calls - including tracking of all leave of absence students

• Serves as an advisor and success to a caseload of students

Qualifications

• Master’s degree preferred

• Experience working in higher education is preferred.

• 1 - 3 years of experience managing communications, webpages, and social media platforms

• Excellent interpersonal communication skills.

• Ability to work independently and as part of a team.

• Cultural competence and ability to communicate effectively with diverse constituencies

• Flexibility and adaptability to shift in changing priorities.

• Ability to manage multiple tasks at once, with tight and shifting deadline.

Statement on Our Mission
Merrimack College is a Catholic Augustinian institution of higher education committed to building a culturally and racially diverse community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.
Merrimack College seeks candidates who understand, respect and can contribute to Merrimack’s Augustinian mission and values and advance our work in the area of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. All candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that supports our Augustinian mission, our Catholic faith and our values of diversity, equity and inclusion.
Application materials should include:

• Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission, our values, and our desire to be a more diverse, equitable and inclusive institution of higher learning.
• Resume or Curriculum Vitae
• This position is subject to the successful completion of a criminal background check.

Required Vaccinations & Remote Work:
Unless otherwise stated above, this is an on-campus position. This is not a remote or hybrid position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.
Merrimack College currently has a COVID-19 Vaccination Policy. Students, faculty and staff are required to be vaccinated for COVID-19.
About Merrimack College:
The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 5,000 undergraduates and graduate students from 32 states and 37 countries, and comprises schools of liberal arts, science and engineering, health sciences, education and social policy, and business. The college’s 260- acre campus is approximately 25 miles north of Boston in North Andover and Andover, Massachusetts. Merrimack is a Master’s Colleges & Universities/Medium Programs institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up U.S. News & World Report’s ranking of Best Colleges, coming in 46th out of 170 schools ranked in the Regional Universities North category in 2020. Merrimack is also listed as one of the top 10 most innovative schools and placed 35th for best undergraduate teaching programs among schools in the U.S. News category.
Merrimack College is an Equal Opportunity Employer.
Internal Applicants -

Location: 315 Turnpike Street, North Andover, MA 01845

Job Type: Full-time