Administrative Assistant

The Administrative Assistant handles all incoming customer lead calls generating calls to appointments, participates in hiring process and administrative functions supporting employees and customers including the completion of office tasks for the office operation.

ESSENTIAL FUNCTIONS:
· Handle customer inquiries and follow telephone scripts to persuade potential customers to schedule an in-home consultation or prospective employees to complete an employment application.
· Responsible for the supply and intake of lead calls and accurate completion (100%) of the lead card.
· Answer all incoming phone calls within three (3) rings.
· Assist in new hire orientation, new hire paperwork and the maintenance of employee paperwork processes.
· Accurately and consistently documents lead process in the sales appointment book to include customer name, address, and phone numbers.
· Follow internal procedures for scheduling and confirming bids including completion of correct color coding in sales appointment book.
· Confirm prospective customer appointments with a “live” phone call within 24 hours of the scheduled appointment.
· Maintain telephone log for all incoming calls other than lead calls.
· Maintain adequate inventory levels of supplies.
· Maintain procedural flow of lead cards (referencing current Standard Operating Procedures).
· Maintain all business files including customer files, closed leads, employee files, etc.
· Prepare team member books and assignments for the scheduled day.
· Plan and organize customer schedule.
· Maintain a clean, organized and professional office area.
· Maintain positive customer and employee relations.
· Assist in the maintenance and preparation of cleaning product dispensers and cleaning cloths.
· Responsible for data entry to 360 software program.
· Perform all functions and other reasonable, related duties as assigned or requested.

QUALIFICATIONS:
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The attributes listed below are representative of the knowledge, skills and/or ability preferred for the position.
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EDUCATION, EXPERIENCE, and/or TRAINING:

· High school diploma or GED
· One year experience performing administrative functions or related work.
· Working knowledge of MS Office programs to include Outlook, Word, and Excel.

JOB DIMENSIONS:

• Excellent written and verbal skills.
• Excellent customer relation skills.
• Flexible, problem solver, organized, self-motivator, follow-up, persuasiveness, time management skills, and effective sales presentation skills.
• Ability to read, analyze and interpret general business procedures.
• Ability to write reports, business and customer correspondence.
• Ability to effectively present information and respond to customer questions.
• Ability to read, write and speak English fluently.
• Basic computer skills.
• Ability to perform basic mathematical calculations (addition, subtraction, division, multiplication, percentages).
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret instructions furnished in written, oral, diagram or schedule format.

PHYSICAL DEMANDS:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential function of this job.

• While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk and hear. May be required to sit at a desk for prolonged periods of time.
• Occasionally climb stairs, visit customer homes.
• Ability to lift 20 pounds, bending, twisting, stooping, kneeling, reaching, pushing, pulling and carrying.
• Specific vision abilities required by this job include close vision, distance visits and the ability to adjust focus.
• Ability to travel on an infrequent basis (some overnight travel, mandatory training sessions and regional/cluster meetings). May infrequently require travel by air.

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OTHER CRITIERIA:
· Ability to pass criminal background check.
· Ability to pass motor vehicle records check.
· Ability to pass drug screening.

Location: 5536 Superior Drive, Baton Rouge, LA 70816

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Office experience: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location